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# Help Desk Specialist with TS/SCI

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Desktop Computing, Lightweight Directory Access Protocols (LDAP), Network Architecture, Commercial Software, SAP Project System, Windows Desktop, Peripherals, Information Technology, Laptops
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/16_4c825ecc

## About the Role

* Minimum 5 years of experience in Information Technology or a related field.
 * Bachelor's degree in Computer Science, Information Technology, or equivalent experience (4 additional years may substitute for a degree).
 * DoD 8140/8570.01-M IAT Level II certification required within 6 months of hire.
 * Active TS/SCI security clearance with eligibility for access to Special Access Program Information.
 * Willingness to undergo a Counterintelligence polygraph examination.

Preferred Qualifications:

 * SAP system experience.

## Description

Position Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This role requires strong troubleshooting skills, adherence to security standards, and knowledge of hardware, software, and network environments within a high-security setting., * Respond to and resolve technical issues via phone, email, and onsite support.

 * Identify, research, and document resolutions in the organization's solutions database.
 * Install, configure, and maintain commercial software and related upgrades.
 * Install and configure computers, monitors, network infrastructure, and peripherals.
 * Maintain and repair PCs, laptops, and Windows desktop applications.
 * Support hardware and software installation based on established computing standards.
 * Set up new users within IDAM and manage multi-level security LDAP profiles.
 * Monitor and enforce all IT policies and security procedures.