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# IT Support Engineer

- **Company:** WPG AMERICAS INC.
- **Location:** Tempe, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Cloud Computing, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Azure Active Directory, Cloud Services, Anti-Phishing, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Information Technology, Zendesk, Servicenow, User Accounts
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-tempe-az--449c6886-eec3-409c-85cb-b2d11411b297

## About the Role

Technical Support, Information Technology & Information Systems, Technical Support, Customer Support/Service, Microsoft Windows Operating System, Bookkeeping, Microsoft Product Family, Cloud Computing, Help Desk, Administrative Skills, * 2-5 years of experience in an IT support / helpdesk role

 * Hands-on experience administering Microsoft 365 in a business environment
 * Strong knowledge of Windows 10/11, Active Directory, and Entra ID (Azure AD)
 * Familiarity with Exchange Online, Teams, SharePoint, and OneDrive
 * Experience with a ticketing system (e.g., ServiceNow, Freshservice, Jira, Zendesk)
 * Understanding of basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
 * Excellent customer service, written, and verbal communication skills
 * Ability to manage multiple priorities in a fast-paced environment, * MS-900 (Microsoft 365 Fundamentals)
 * MD-102 (Endpoint Administrator)
 * MS-102 (Microsoft 365 Administrator)
 * AZ-900 (Azure Fundamentals)

## Description

As an IT Support Engineer you will be responsible for delivering high-quality technical support to end users while administering and maintaining the company''s Microsoft 365 (M365) environment. This role serves as a key point of contact for helpdesk requests, endpoint support, account administration, and day-to-day operations of collaboration and productivity platforms. The ideal candidate combines strong customer service skills with hands-on technical expertise in MS cloud services, Windows environments, and modern endpoint management.

What You''ll Do

 * Helpdesk and End-User Support provide Tier 1 and Tier 2 helpdesk ticket support via phone, email, chat, and ticketing system in a timely, professional manner
 * Microsoft 365 Administration including Exchange, SharePoint, OneDrive, Teams, and Entra ID (Azure AD)
 * Security and Compliance enforce security best practices including MFA, password policies, and phishing awareness
 * Systems & Infrastructure support active directory (hybrid) user accounts, group policies, and DNS.
 * Documentation and Continuous Improvement create and maintain user-facing knowledge base articles and internal SOPs