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# Sr. Genesys CX Implementation Engineer

- **Company:** Elite Diversified Construction, Inc.
- **Location:** Appleton, WI, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** HTML, Java (Programming Language), JavaScript (Programming Language), Data Analysis, VoIP, C Sharp (Programming Language), Microsoft Software, Microsoft SQL Server, Network Administration, Citrix Systems, SQL Stored Procedures, Web Services, Genesys, Restful APIs, Cisco, Web Api
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/sr-genesys-cx-implementation-engineer-appleton-wi--41f583f1-4984-43f4-8991-ddb24752b38a

## About the Role

Genesys Solutions, Genesys Solutions, Microsoft Product Family, Call Centers, Citrix Product Family, Cisco Network Systems, IBM Product Family, QoS (Quality of Service), Technical Leadership, Professional Services, * 5+ years IP Telephony/VoIP experience is Required

 * Knowledge of VoIP equipment, implementations and support Required
 * 3+ years experience in Genesys Cloud CX (Purecloud) technology
 * Genesys Could CX certification is a plus
 * Knowledge of Media / Voice gateway knowledge Preferred
 * Knowledge of SIP Protocol implementation and support Preferred
 * BS preferred, Associate's degree in IT related field Required
 * Excellent client service attitude and team focus
 * Understand best practices for a service organization
 * Development Skills/certifications as a plus are:
 + Java/Java Script
 + HTML
 + Rest WEB Services
 + Genesys Cloud CX API's
 + Microsoft SQL Server
 + Web-services, 3rd party API's, * 1+ years experience in network administration and support is a Plus
 * NET development or C# Experience is a Plus
 * Experience with Microsoft SQL Stored procedures is a Plus

## Description

The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide "world class services" while maintaining the highest level of quality., * Acts as the Lead Engineer for Genesys implementation and upgrade projects

 * Preform project and support tasks for Genesys products and solutions
 * Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
 * Contribute to the solution architectural design
 * Coordinate and write technical papers, articles, standard operating procedures and best practices
 * Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
 * Ability to balance both support and project work when applicable; able to meet support/project milestones
 * Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget