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# Genesys Cloud CX Architect

- **Company:** Q1 Technologies, Inc.
- **Location:** Aurora, IL, United States
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, VoIP, Trunking, JSON, Microsoft Dynamics, Natural Language Processing, Salesforce.Com, Software Deployment, Systems Integration, Chatbots, Genesys, System Availability, Bots, Restful APIs, Webhooks, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/15_6199c63d

## About the Role

1. Genesys Cloud CX (PureCloud) Architecture and Administration
 2. SIP, VoIP, RTP, Client, and SIP Trunking
 3. REST APIs, JSON, Webhooks, and Enterprise Integrations

Preferred Skills

 * Microsoft Azure
 * AI/NLP, conversational bots, and omnichannel solutions

Salesforce, ServiceNow, and Microsoft Dynamics integrations

## Description

* Design and implement scalable Genesys Cloud CX contact center and telephony solutions.
 * Configure Genesys Architect flows, IVR, call routing, queues, and inbound/outbound voice.
 * Manage SIP, VoIP, RTP, Client configurations, and SIP trunking.
 * Integrate Genesys Cloud with Salesforce, ServiceNow, and Microsoft Dynamics using REST APIs, JSON, and webhooks.
 * Implement AI-powered chatbots, NLP, and omnichannel customer experience solutions.
 * Monitor call quality, QoS, contact center performance, capacity, and system availability.
 * Support Azure cloud integration, troubleshooting, testing, and production deployments.
 * Define architecture standards, documentation, and technical roadmaps while mentoring engineering teams.