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# Network Operations Technician

- **Company:** vTech Solution Inc
- **Location:** Birmingham, AL, United States
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Spreadsheets, Complex Networks, CompTIA Network+, Databases, Data Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Monitoring, Network Administration, Wide Area Networks, Computer Network Operations, Network Support, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/network-operations-technician-birmingham-al--080bf0d6-381c-4c8f-992b-93774c78046b

## About the Role

Network Administration/Management, Systems Administration/Management, Network Administration/Management, Operational Support, Wireless Communications, VPN (Virtual Private Network), Network Support, Systems Maintenance, Maintenance Services, Network Monitoring, * Minimum 1 year experience with LAN/WAN maintenance and support.

 * Minimum 1 year of call center or service desk experience.
 * Strong customer service skills.
 * Knowledge of voice and data circuits, troubleshooting, and research.
 * Familiarity with incident ticketing systems such as ServiceNow or Remedy.
 * High School Diploma or GED.

Preferred Skills & Certifications:

 * CompTIA Network+ Certification.

## Description

The Network Operations Support Technician is responsible for monitoring and maintaining LAN/WAN networks, including point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks. This role involves applied and developmental technical work in data systems monitoring and maintenance to ensure service reliability and availability within a 24/7 operational support environment., * Monitor network alarms, alerts, and faults and respond promptly to maintain service reliability.

 * Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
 * Analyze data network reports from management systems, databases, and spreadsheets to identify and resolve equipment or service issues.
 * Initiate trouble reports and corrective procedures involving maintenance or technical support personnel.
 * Participate in shift work including weekends and holidays as part of a 24/7 support team.
 * Complete training on 2nd and 1st shifts before transitioning to 3rd shift operations.