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# Helpdesk Technician

- **Company:** HUB
- **Location:** Canton, MA, United States
- **Experience:** Experienced
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Linux, Microsoft Exchange Server, File Explorer, Issue Tracking Systems, McAfee VirusScan, Microsoft Office, Windows Servers, Cisco, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/14_797881dd

## About the Role

* 2+ years of professional experience or mix of internships, co-ops, etc
 * Associates Degree or equivalent combination of education and experience.
 * Impeccable customer service and end user empathy
 * Technical proficiency with a variety of software, hardware and applications
 * Must be able to multi-task and prioritize well
 * Experience using ticketing system to track incidents
 * Excellent writing and communication skills
 * Demonstrated problem-solving ability Broad range of network and desktop knowledge
 * Ability to give verbal instruction patiently to non-technical users
 * Higher Ed and/or healthcare experience preferred

Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, Dame Ware, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7