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# Technical Support Supervisor

- **Company:** HME, Inc.
- **Location:** Tallahassee, FL, United States
- **Experience:** Expert
- **Salary:** $72,000.0 - $86,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Information Technology
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-supervisor-tallahassee-fl--bf330fd2-e4a2-4edb-b6f4-20807b9f6e6d

## About the Role

Technical Support, Customer Service Management, Technical Leadership, Fast Food, Restaurant, Customer Relations, Quality System Requirements (QSR), Communication Skills, Customer Service Management, Technical Support, * Understanding of complex telephone and computer systems common to help desk operation.

 * Excellent verbal and written communication skills.
 * Strong supervisory and customer service skills.
 * Ability to be available for on-call after-hour rotation (monthly)
 * Experience
 * 3+ years Related Field- Preferred
 * 1+ years Related Field- Required
 * Education
 * AA Degree (2 years college)- Preferred
 * Travel
 * 0%

## Description

* Following our people centric leadership principles, directly manages the work and performance of the assigned team by developing our people to pursue excellence and flourish
 * Exhibits and promotes our core values in all activities (Commitment to quality and continuous improvement, integrity, passion for excellence, innovation mindset, drive to win and customer care)
 * Ensures employees are properly trained and performing at expectation
 * Manages according to HME Corporate Culture, standard operating procedures, performance objectives and applicable laws
 * TSR Staff Supervision and Coordination
 * Develops and implements procedures to maintain high quality, efficient operations for the Technical support staff.
 * Reviews daily service status reports to ensure timely service and follow-up.
 * Analyzes Technical problems and determines corrective actions.
 * Interacts with other departments to resolve service issues requiring special attention.
 * Manages the schedule for the department to support daily operations, including field assignments.
 * Training of TSR Staff
 * Ensures Technical Support Representatives are trained and equipped to perform assigned tasks.- Monitors and evaluates capabilities of support equipment (telephone and computer systems) and makes recommendations to improve efficiency.
 * Schedules and monitors training to ensure technical support personnel are well trained on all products and technical issues within their scope of duties.
 * Conducts training and ensures that all technical support representatives are adhering to departmental policies and procedures.
 * Monitors and evaluates the performance of the technical support staff to ensure service standards and goals are met.
 * Customer Satisfaction
 * Promotes and maintains positive customer relations through follow-up with customers to resolve service issues.
 * Corrects personnel and service issues using good supervisory and customer service skills.
 * Instills teamwork and unity within the group and promotes a positive working environment.
 * Performs all other job responsibilities as assigned.