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# Application Support Specialist

- **Company:** Aces Inc
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Data Auditing, Information Technology Operations, Microsoft Dynamics, Systems Integration, Enterprise Software Applications, Zendesk
- **Published:** November 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2095580436fd4466

## About the Role

* Associate degree, bachelor's degree, or equivalent combination of education and relevant experience.
 * Two or more years of experience in application support, help desk support, IT operations, or business systems support.
 * Strong critical thinking, troubleshooting, and problem-solving skills.
 * Demonstrated initiative and ability to independently move issues toward resolution.
 * Strong written and verbal communication skills are important.
 * Ability to prioritize multiple requests based on urgency and business impact.
 * Ability to work effectively in a fast-paced and changing environment.
 * Experience with enterprise applications (e.g., Dynamics 365) and/or ticketing platforms (e.g. Service Desk Plus, Zendesk) is a plus.
 * Familiarity with data auditing, automated workflows, integrations, and production monitoring is a plus.

## Description

* Proactively monitor production applications, system alerts, integrations, and automated processes.
 * Identify and respond to application failures, performance issues, data problems, and other production risks.
 * Triage support tickets based on urgency, business impact, and established service expectations.
 * Troubleshoot and resolve routine to moderately complex application issues.
 * Conduct root cause analysis and recommend solutions for recurring problems.
 * Escalate complex or high-impact issues with complete troubleshooting details and supporting evidence.
 * Maintain ownership of escalated issues and follow through until resolution.
 * Investigate data issues and perform approved data corrections, audits, and cleanup activities.
 * Create and maintain knowledgebase articles, troubleshooting guides, known issues, and support procedures.
 * Communicate timely and understandable updates to users and stakeholders.
 * Collaborate with business analysts, developers, QA, infrastructure teams, and vendors.
 * Identify opportunities to improve application stability, support processes, and user experience.