> Markdown version of [/jobs/ext/4508788-technical-support-specialist-4p103](https://www.wearedevelopers.com/jobs/ext/4508788-technical-support-specialist-4p103). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist /4P103

- **Company:** 4P Consulting Inc.
- **Location:** Birmingham, AL, United States
- **Contract:** Permanent contract
- **Skills:** IBM AIX, Unix, Computer Networks, Supervisory Control and Data Acquisition (SCADA), Information Technology
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-4p103-birmingham-al--b4686811-af37-43dd-8708-7211be86e189

## About the Role

Technical Support, Technical Support, Energy Management, Computer Systems, People Management, Computer Science, Communication Skills, Interpersonal Skills, Presentation/Verbal Skills, Writing Skills, * Formal education in Computer Science or a related IT field, or equivalent experience., * Excellent interpersonal and communication skills, both oral and written.

 * Ability to collaborate with professionals in a team-oriented and high-pressure environment.
 * Exceptional customer service skills.
 * Understanding of Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and federal regulatory compliance requirements.
 * Strong multitasking and task prioritization skills based on criticality and operational impact.
 * Proficiency in following and applying Change Management processes and knowledge-based procedures.
 * Preferred: Working knowledge of Windows-based operating systems.
 * Preferred: Working knowledge of AIX or other UNIX-based operating systems.
 * Preferred: Familiarity with distributed computer networks.
 * Ability to build and maintain relationships with key customers.
 * Availability to work nights, weekends, and holidays on a rotating shift.
 * Strong critical thinking and problem-solving abilities.

## Description

The Technical Support Specialist (Energy Management Systems) is part of a contracted 24x7x365 team responsible for frontline computer systems and application diagnostics and support. This role serves as the primary communication channel between customers, support personnel, and management., * Monitor the health and availability of primary SCADA and ancillary systems daily.

 * Provide frontline problem resolution and coordinate repairs with EMS Department Personnel or other company teams.
 * Notify key customers to coordinate system outages or events impacting critical systems.
 * Offer feedback to the Team Lead and Supervisor for process improvements and customer feedback.
 * Track and document cases to completion with the support of EMS Department personnel.
 * Adhere to Electronic and Physical access policies.
 * Monitor and support Business Continuity and Disaster Recovery systems daily.

Other Requirements

 * Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
 * Adhere to Separation Protocol guidelines.
 * Pass all requirements of the Southern Company Insider Threat Program.
 * Undergo enhanced screening, including background checks, drug screening, and psychological assessment.
 * Must be prepared to serve as essential personnel during severe weather, potentially requiring sequestration near the control center.
 * Must work rotating 8 or 12-hour shifts, including day and night shifts.