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# Systems Engineer, Sr. - ServiceNow

- **Company:** James R. Glidewell, Dental Ceramics, Inc.
- **Location:** Irvine, CA, United States
- **Experience:** Expert
- **Salary:** $106,000 - $150,000
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Systems Engineering, Configuration Management Databases, Computerized Maintenance Management Systems, Software Debugging, Design of User Interfaces, Human-Computer Interaction, IT Management, Microsoft Dynamics, Microsoft Software, System Center Configuration Manager, Software Asset Management, System Software, Scripting, Material UI, Information Technology, Hardware Asset Management, Database View, Workday, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/systems-engineer-sr-servicenow-irvine-ca--79c18bcb-54fa-46a6-85ff-c68ebd9b2a6a

## About the Role

Systems Engineering, ServiceNow, ServiceNow, IT Service Management (ITSM), Asset Management, Cross-Functional, Asset Management Software, Scripting (Scripting Languages), User Interface/Experience (UI/UX), Microsoft Product Family, * Bachelor's Degree in Information Technology or relevant field, required; or additional working experience in lieu.

 * Experience with SAM Pro, required
 * Minimum four (4) years of experience supporting implementation, administration, configuration, and development on the ServiceNow platform in a medium or large enterprise organization, required.
 * ServiceNow architecture and implementation experience, required.
 * ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required
 * ITIL v3 Foundations Certification, a plus.

## Description

* Serves as a subject matter resource (SMR) on ServiceNow ITSM, Hardware Asset Management (HAM), Software Asset Management (SAM), ITOM, CMDB, and related systems; providing necessary support for all process initiatives and cross functioning systems.
 * Architects, develops, integrates, and implements ServiceNow solutions.
 * Writes custom scripting and integrates 3rd party software with applications such as Workday and Dynamics 365.
 * Develops and modifies ServiceNow workflows, forms, lists, business rules, UI components.
 * Owns and develops custom integrations of ServiceNow HAM with Microsoft Endpoint Configuration Manager.
 * Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner
 * Creates and configures workflow administration, reports, and data imports.
 * Creates, maintains, and enhances reports, dashboards, homepages, and custom views.
 * Performs data load, mapping, and transforming of dashboards, access controls, database views, user interfaces (forms and navigation), scheduled jobs/reports.
 * Assesses new releases and provide direction regarding adoption of new features.
 * Coordinates application and platform upgrades.
 * Monitors the health, usage, and overall compliance of ServiceNow and its applications.
 * Partners with ServiceNow, Inc. to understand the product roadmap that will inform the strategic implementation roadmap at Glidewell.
 * Collaborates with service, infrastructure, and support teams to ensure adequate delivery on their objectives
 * Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
 * Collaborates with Product Owners, stakeholders, Engineering teams to understand, estimate, prioritize and implement solutions.
 * Participates in establishing coding standards to support consistency.
 * Reviews and applies requirements from external and internal team and align into ServiceNow development.
 * Configures out of the box workflows and create/maintain custom workflows.
 * Facilitates cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards and participate in performance improvement initiatives.
 * Develops work instructions to ensure that activities are properly documented.
 * Develops user friendly catalog items with experience writing workflows.
 * Partners closely with the business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
 * Schedules, installs, and tests system software upgrade; executes platform upgrades on an as needed basis.
 * Escalates and works with ServiceNow, Inc. for complex issues out outages.
 * Identifies critical metrics and develops ad-hoc system reports.
 * Translates data into meaningful formats and presents to IT leadership.
 * Performs other related duties and projects as business needs require at direction of management.