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# Technical Support Engineer

- **Company:** Aurora Corporation
- **Location:** ARSENAL, PA, United States
- **Experience:** Experienced
- **Salary:** $86,840.0 - $138,840.0
- **Contract:** Permanent contract
- **Skills:** C++ (Programming Language), Cloud Engineering, Software Quality, Computer Networks, Software Design Documents, Linux, Python (Programming Language), Reliability Engineering, Runbook, Software Engineering, Software Systems, TypeScript, Build Tools, Golang
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-engineer-pittsburgh-pa--be009e88-cd94-4ae0-bd65-ed1acd79c932

## About the Role

Technical Support, Logistics, LinkedIn, Diversity, Ecosystems, Vehicle Fleets, Identify Issues, Bridge Building, Customer Service Management, Reliability Engineering, * 5+ years of hands-on experience troubleshooting complex hardware and software systems in a live, real-time production or field support environment

 * 2+ years of software development experience (Python, Go, TypeScript, or C++), including designing, shipping, and maintaining internal tools or services end-to-end.
 * 5+ years administering and troubleshooting Linux systems in a support capacity
 * Demonstrated experience mentoring or developing less experienced technical staff
 * Strong technical writing skills, with experience authoring documentation (SOPs, runbooks, design docs, or similar) relied on by a team
 * Proven ability to operate independently and make sound engineering and operational decisions under time pressure in a safety-critical environment.
 * Ability to write clear and concise incident summaries for stakeholders and translate engineering constraints into operational guidance for non-technical Ops leads., * Prior automotive or autonomous vehicle experience, including sensor systems (lidar, radar, cameras)
 * Experience with monorepo/Bazel-based build systems, gRPC services, or cloud-native architectures
 * Familiarity with ITIL or other formal service-management frameworks
 * Strong computer networking background

## Description

We're searching for a Technical Lead to join our Vehicle Reliability Engineering (VRE) team in Pittsburgh, PA, reporting to the VRE Support Manager. VRE is Aurora's real-time technical support team - the critical bridge between Vehicle Operations and engineering that keeps our autonomous truck fleet running safely and reliably. This is a dual-mandate role: you'll be the team's top technical escalation point for complex fleet issues, and you'll be building the tools and systems that let VRE operate at fleet scale. You're equally comfortable diagnosing a live vehicle fault and shipping the internal tool that catches the next thousand of them automatically.

In this role you will

 * Serve as VRE's senior technical authority for real-time troubleshooting of complex hardware and software issues affecting the autonomous vehicle fleet, partnering with onboard, platform, and cloud engineering teams to drive issues to root cause
 * Design, build, and own the internal tools that scale VRE's troubleshooting capability, from requirements through deployment and ongoing support.
 * Own troubleshooting SOPs, runbooks, and the team's knowledge base, and drive them toward structured formats that VRE's own tooling and automation can consume directly.
 * Identify recurring gaps in troubleshooting, triage, and escalation workflows, and independently prioritize and build the tooling or process fixes that close them
 * Mentor and develop other VRE engineers and technicians, setting the technical bar for both troubleshooting practice and tooling/software quality on the team