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# IT Client Services Team Lead

- **Company:** GOWDA INFORMATICS AUTOMATION AND TECHNOLOGIES LLC
- **Location:** Arlington, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $122,275 - $165,431
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Information Technology, Hardware Asset Management
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-client-services-team-lead-arlington-tx--070464e6-5893-482b-8bf1-e4a9d63334ba

## About the Role

Technical Support, Team Lead/Manager, Technical Support, Customer Support/Service, Asset Management, Project/Program Management, Presentation/Verbal Skills, ITIL (IT Infrastructure Library), United States Citizen, Analysis Skills, Asset Management, Program Management, Verbal Communications

Certifications:
ITIL 4 Managing Professional (ITIL MP) | PeopleCert - PeopleCert

Experience:
10 + years of related experience, * A bachelor's degree in information technology, Business Administration, or a related field or an additional 4 years of experience is required.

 * 10+ years' experience performing IT hardware asset management functions and responsibilities in a large enterprise.
 * ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification is a customer requirement to be considered for this role.
 * Strong understanding of IT asset lifecycle management and software license management is crucial.
 * Ability to quickly resolve unexpected IT challenges.
 * Strong organizational and project management skills to handle complex asset lifecycle tasks.
 * Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
 * Ability to analyze data to identify trends, optimize spending, and report on asset status.
 * Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.
 * Previous experience supporting large federal cutomers / agancies is highly desired.

## Description

We are currently seeking a hands on IT Client Services Manager / Team Lead who will provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.