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# Senior Helpdesk Specialist

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Creative Cloud, Apple IOS, Desktop Computing, Software Engineering, Cisco WebEx, Headsets, Microsoft Onedrive, Laptops, Cisco
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/16_ee54843f

## About the Role

* Education: Bachelor's degree in IT or a related field (or equivalent professional experience).
 * Experience: 11 years of experience in Tier-2 end-user support, including diagnosing hardware/software issues in an enterprise environment.
 * Technical Proficiency:
 + Expertise in Windows OS environments and Microsoft 365 administration.
 + Strong background in mobile device management (iOS) and enterprise hardware/peripherals.
 + Proven ability to research, troubleshoot, and resolve complex technical issues independently.
 * Communication: Native or bilingual English proficiency with strong written and verbal reporting skills.

## Description

* Provide comprehensive Tier-2 technical support for desktop and mobile devices in a Windows-based enterprise environment.
 * Configure, deploy, and troubleshoot laptops, desktop computers, iPads, and iPhones, ensuring security compliance and proper application setup.
 * Resolve software-related issues involving Microsoft 365, Adobe products, Microsoft Teams, OneDrive, and email.
 * Manage IT inventory and asset tracking throughout the equipment lifecycle.
 * Support office peripherals, including printers, copiers, wireless keyboards, headsets, and scanners.
 * Assist users with conference room technology, including Cisco, Webex, and Microsoft Teams connectivity.
 * Document, track, and monitor all technical requests to ensure timely and effective resolution.
 * Interpret technical manuals and follow standard operating procedures for system maintenance and troubleshooting.