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# Digital Servicing Officer

- **Company:** Banco Do Brasil Americas
- **Location:** Athens, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Online Banking, Operational Data Store, Requirements Management, Software Requirements Analysis, Data Analytics
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/digital-servicing-officer-athens-oh--98ab9f47-23a0-47a7-ae50-b6252efa8356

## About the Role

Team Player, Green Business, Community Banking, Banking Services, Analysis Skills, Business Analysis, Customer Experience, Needs Assessment, Adoption, Technical Operations, * Have at least 3 years of experience in Online Banking, Mobile, e-Commerce, Online Product Management and/or Business Analysis.

 * Hold a bachelor degree in Economics, Finance, Maths/Physics, Engineering, IT or other Analytical studies (post graduate degree in Data Science, Risk Management or any other analytical domain will be considered an asset).
 * Have experience in cross-functional project environments; familiarity with Agile ways of working will be considered an asset.
 * Are data-driven, with a strong analytical background and the ability to translate channel usage and performance data into clear business insights and recommendations.
 * Have very good communication, influencing and presentation skills.
 * Are able to establish trust and manage effective working relationships with key stakeholders across business, operations, technology, data, and customer-facing functions.
 * Combine strong business orientation with business analysis, requirements management, and project coordination skills.
 * Have an excellent command of the English language and ability to form clear and concise presentations for Senior Management audiences.

## Description

We are seeking a Digital Servicing Officer to join our Digital Channels team, part of the Digital Channels & Servicing Unit within the Group Digital Banking division. In this role, you will monitor, analyze, and report the penetration and usage of digital servicing capabilities offered through e-Banking and the Eurobank App, including comparison with the corresponding servicing activity through physical channels.

You will also perform business analysis for new digital servicing capabilities and for improvements to existing capabilities across the Bank's Digital Channels & Services, serving both individual and business customers. In addition, you will work closely with business, channel, customer experience, operations, technology, data, and other relevant stakeholders to identify servicing needs, translate them into clear business requirements, and support the evolution and adoption of digital servicing capabilities.

Your key responsibilities will be:

 * Monitor and analyze the penetration, adoption, usage, and performance of servicing capabilities available through e-Banking and the Eurobank App, for both individual and business customers.
 * Benchmark digital servicing activity against the corresponding servicing activity through physical channels, identify migration opportunities and usage gaps, and prepare regular and ad-hoc management reporting with actionable insights.
 * Perform business analysis for new digital servicing capabilities and enhancements to existing capabilities, including business needs assessment, process analysis, requirements definition, impact analysis, and preparation of clear business requirements and supporting documentation.
 * Support the end-to-end delivery and rollout of digital servicing capabilities from the business side, including requirements clarification, business acceptance criteria, pre-rollout acceptance testing, launch readiness, and preparation of relevant documentation and support material for customers and staff.
 * Collaborate with key stakeholders to continuously improve digital servicing and customer experience by analyzing customer behavior, feedback, operational data, channel performance, and service usage, and by proposing improvements that increase digital adoption, customer satisfaction, and migration from physical to digital servicing where appropriate.