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# End User Engineer (Level 2)

- **Company:** Triune Solutions, LLC
- **Location:** Annapolis Junction, MD, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Hardware Design, Issue Tracking Systems, Networking Hardware, Network Planning and Design, Office Suite, Software Requirements Analysis, User Environment Management, Test Scripts, Servicenow
- **Published:** November 1, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8679851/end-user-engineer-level-2

## About the Role

* Bachelor's degree in technical related discipline from an accredited college or university is required. Five (5) years of additional end engineering experience may be substituted for a bachelor's degree.
 * (7) Seven + years of Network Engineering and System Administration experience ensuring client and end user experience meets requirements.
 * Must obtain/maintain a Sec+ 8570 certification prior to starting., * The successful candidate for this position will directly support our customer and technology users by being a central interface between the customer and ManTech. They must have good customer service skills and the ability to prioritize and handle multiple priorities simultaneously., * Must be able to remain in a stationary position 50%
 * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
 * The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
 * Working with Data
 * Move about freely in a laboratory setting
 * Repetitive Motions

## Description

* Participate in customer meetings as needed for systems discussion and provide feedback to manager and other members on process change suggestions.
 * The successful candidate will provide both internal and external detailed and highly technical briefing to both ManTech and Customer Executive leadership.
 * Provides End User engineering expertise to analyze hardware systems, hardware design, architecture, network design and configuration Management.
 * Procures and performs acceptance testing on equipment.
 * Prepares specifications for hardware by analyzing documented and derived system requirements.
 * Conducts site surveys. Prepares Configures (and documents configuration of) computers, networking devices, and various peripheral equipment.
 * Prepares site installations and test reports to ensure customer receives consistent exceptional service. Ensures that problems have been properly identified and solutions will satisfy the user's requirements.
 * Experience documenting end user requirements and leave behind material creation.
 * Expertise providing strong written and verbal communication.
 * Experience with customer ticketing systems such as Remedy or ServiceNow that problems have been properly identified, documented
 * Training users, and administration of best practices for the technology we support. Maintain hardware and software and instructing users in the installation of new software on their workstations.