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# IT Support Specialist

- **Company:** Military, Veterans and Diverse Job Seekers
- **Location:** San Diego, CA, United States
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Network Administration, Server Administration
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-san-diego-ca--d6511fc9-9505-40f0-8b7a-3e11e11cd16e

## About the Role

Technical Support, Team Player, Customer Support/Service, Help Desk, Network Administration/Management, Software Administration, Mentoring, Procedure Development, Communication Skills, Willing to Travel, * Professional work ethic

 * Motivated self-starter
 * Excellent customer service and communication skills
 * Willingness and ability to travel locally and on a regular basis
 * Strong desire to learn and understand our underlying software/systems/technology

## Description

* Work as part of a team providing end user helpdesk support for multiple customers.
 * Perform hardware, software, and network troubleshooting.
 * Determine the best solution based on the issue and details provided by customers.
 * Track all work. Provide detailed and accurate descriptions.
 * Provide an excellent example of customer service.
 * Share technical knowledge and help mentor fellow techs/team members wherever possible.
 * Provide clients with one-to-one or one-to-many customer service & support as needed.
 * Direct unresolved issues/escalate to the next level of support personnel.
 * Identify and suggest possible improvements on procedures.
 * Pass on any feedback or suggestions by customers to the appropriate internal team.