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# SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- **Company:** HCL Technologies
- **Location:** Schaumburg, IL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Symantec Backup Exec, Unix, Electronic Mailing, Monitoring of Systems, Tivoli Management Framework, Networking Hardware, Microsoft Servers, Windows Servers, NetBackup, Network Server
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/seniorengineer-miscrosoft-windows-microsoft-servers-rds-touch-services-schaumburg-il--d19c00a0-78ed-4787-b439-91de865893fd

## About the Role

Microsoft Windows Server, Analysis Skills, IBM Tivoli, On Call, IT Service Management (ITSM), Customer Experience, Unix Operating Systems, BMC Patrol, Root Cause Analysis, Service Level Agreement (SLA), Job Summary : DCOps Analyst

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | \\ Qualification: Any Graduate\\ \\ Role, responsibilities, and skill sets:\\ L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices\\ Good troubleshooting skills\\ Fundamental knowledge of Networks\\ Excellent Verbal, Email communication skills.\\ Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.\\ Willingness to work in 24 7 environment\\ Work experience with the following:\\ Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc.\\ Incident, Problem, Change lifecycle process.\\ Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc.\\ Backup monitoring tools like Networker.\\ Generating Reports through Dashboard, Remedy, SNOW etc.\\ \\ (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to
quality standards, regulatory requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases\\

Key Responsibilities

L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc.

Skill Requirements

Skill: DC Ops | Work Location: Noida | Experience: L1 (1 years to 3 yrs.) | Qualification: Any Graduate Role, responsibilities, and skill sets: L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices Good troubleshooting skills Fundamental knowledge of Networks Excellent Verbal, Email communication skills. Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec. Willingness to work in 24 7 environment Work experience with the following: Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli, Moogsoft etc. Incident, Problem, Change lifecycle process. Any ITSM tool e.g.: Remedy, Peregrine, SNOW etc. Backup monitoring tools like Networker. Generating Reports through Dashboard, Remedy, SNOW etc. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory
requirements, and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases