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# Director IT Technical Operations

- **Company:** The IMA Financial Group, Inc.
- **Location:** Wichita, KS, United States
- **Experience:** Expert
- **Salary:** $140,000.0 - $175,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Outlook, Microsoft Desktop Optimization Pack, Issue Tracking Systems, Microsoft SharePoint, Software Deployment, Microsoft InTune, Information Technology
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/director-it-technical-operations-wichita-ks--566fbe5a-47b1-4169-9d26-511c12cd04b5

## About the Role

* Required: Bachelor's degree
 * Required: 14+ years' or equivalent work experience in computer technology-related fields
 * Required: 10+ years' management experience with technical team members
 * Preferred: experience managing remote team members
 * Required: in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other
 * Required: 10+ years' current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience
 * Required: 10+ years of workstation management and application deployment utilizing Microsoft Intune
 * Required: 10+ years' experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred.
 * Required: 8+ years' experience with IT processes for employee onboarding, offboarding, and workstation setup
 * Required: 8+ years' experience supporting office IT capabilities for printing, conference room AV, access badging.
 * Preferred: Experience with Microsoft M365 integration projects.
 * Some travel required

## Description

* Support and demonstrate IMA's core values
 * Value and understanding the importance of diversity, equity, and inclusion among all IMA associates
 * Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA's technology needs for today and tomorrow
 * Establish clear expectations, accountability, goals, and development plans for leaders and team members.
 * Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes
 * Provide strategic directions for Field Technician services supporting offices across the country.
 * Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions.
 * Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk.
 * Sets key processes and standards for on-site workstation and peripheral hardware and support models.
 * Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)