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# Federal Developer - AWS/Amazon Connect

- **Company:** Thunder, Llc
- **Location:** Arlington, VA, United States (Remote available)
- **Salary:** $110,000 - $170,000
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Cloud Computing, Computer Programming, Continuous Integration, DevOps, Amazon DynamoDB, Lex (Software), Machine Learning, Automation of Marketing, Cloud Services, Salesforce.Com, Service-Oriented Architecture, Core Voice Platform, Amazon Connect, Apex Code, Chatbots, Multi-Agent Systems, Agentic-AI, Cloudformation, Amazon Bedrock, Low Latency, Deployment Automation, Functional Programming, Api Gateway, Software Version Control, Api Management, Serverless Computing
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/federal-developer-aws-amazon-connect--45851428-a0c1-4842-ad39-73fbb014f228

## About the Role

Amazon Web Services (AWS), Amazon Web Services (AWS), Willing to Travel, Cloud Computing, Leading Edge Technology, Call Centers, Artificial Intelligence (AI), Cross-Functional, Computer Programming, Call Center Management, The ideal candidate will have a strong track record in AWS implementations, a foundational understanding of Artificial Intelligence, hold multiple AWS certifications, and demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions. At Thunder, we value technical expertise, but we're also looking for team players with a growth mindset, creative problem-solving skills, and a passion for innovation. If youre ready to level up your AWS expertise, let's talk!, * Per contract requirements, U.S. Citizenship is required, with the ability to obtain a Public Trust clearance

 * At least one AWS Associate-level certification
 * AWS Certified Developer - Associate
 * AWS Certified Solutions Architect - Associate
 * Salesforce Certifications (a plus):
 * Salesforce Certified Platform Developer I
 * Salesforce Consultant Certifications in Cloud areas of expertise
 * Experience with APEX development and Salesforce platform customization.
 * Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
 * Experience designing and deploying Service Cloud Voice with Amazon Connect (both out-of-the-box AWS-provided and Partner Telephony / BYOT models)
 * Contact Flow design for Partner Telephony (mapping CTR/Contact Attributes to Salesforce Voicecall records).
 * Real-time transcription integration, Contact Lens, and real-time agent assist.
 * Building custom Lightning Web Components (LWCs) for Omni-Channel and voice call record layouts (not just Apex).
 * Experience or strong foundational interest in Amazon Connect Agentic CX Designer (ACXD) or other agentic framework architectures (e.g., Bedrock Agents).
 * Hands-on exposure to speech-to-speech AI models (e.g., Amazon Nova 2 Sonic) or generative voice AI implementations.
 * Familiarity with programmatic conversational lifecycle management using the ACXD SDK.
 * Strong language skills - fluency in English, both written and verbal.

## Description

Location: Remote - Must be located in the United States. While this position is primarily remote, it may require occasional travel to client sites and Thunder offices in Arlington, VA, * Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex and Nova2Sonic (Voice/Chatbots) , Polly, Kinesis, DynamoDB, Bedrock, and more).

 * Develop automation scripts (such as CloudFormation) to optimize operational processes, serverless functions, and cloud integrations.
 * Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
 * Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
 * Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.
 * Conversational AI design and orchestration:
 * Agentic Orchestration: "Design and deploy autonomous self-service workflows using Amazon Connect Agentic CX Designer (ACXD) and traditional Connect Contact Flows, orchestrating multi-step task completion, API integrations, and seamless escalation to Salesforce Service Cloud Voice agents."
 * Real-Time Voice AI: "Prototype and integrate next-generation voice AI architectures utilizing speech-to-speech foundation models (such as Amazon Nova 2 Sonic on Amazon Bedrock) alongside Lex and Contact Lens to deliver natural, low-latency conversational experiences."
 * CI/CD for Conversational AI: "Utilize the ACXD SDK and AWS CloudFormation/CDK to manage version control, testing, and automated deployment pipelines for conversational applications."