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# Automotive Technical Support Specialist

- **Company:** TekWissen LLC
- **Location:** Lake Angelus, MI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Information Systems, Databases, Computer Literacy, Microsoft Office, Operational Databases
- **Published:** November 2, 2026
- **Apply:** https://www.adzuna.com/details/5949996806

## About the Role

Shift Timings:- Monday Friday, 8-hour shifts between 8:00 AM and 11:00 PM EST; occasional Saturday shifts between 9:00 AM and 6:00 PM, Fluent in French Canadian and English Job Description:

 * We are seeking experienced and customer-focused Automotive Technical Support Specialists who are fluent in French Canadian and English to join our growing team in client location.
 * In this role, you will provide technical diagnostic assistance and support to dealership technicians by responding to inbound calls and technical inquiries.
 * The ideal candidates will have hands-on automotive repair experience, strong troubleshooting abilities, excellent communication skills, and a passion for delivering outstanding customer service.
 * This is an excellent opportunity for automotive professionals looking to transition into a technical support and diagnostic assistance environment., * High School Diploma or GED equivalent.
 * 1 2 years of automotive repair experience, OR a Bachelor's Degree, OR an Automotive Technical Trade School Certificate or equivalent relevant experience.
 * Fluent in French Canadian and English, including strong verbal, reading, and writing skills.
 * Strong automotive troubleshooting and diagnostic knowledge.
 * Excellent communication, customer service, and problem-solving skills.
 * Basic computer proficiency and familiarity with Microsoft Office applications., * 1 3 years of experience with EV, BEV, PHEV, or hybrid vehicle technologies.
 * ASE Certification (or willingness to obtain certification within the first six months).
 * Experience with automotive diagnostic equipment and repair tools.
 * Familiarity with dealership information systems and technical databases.
 * Knowledge of Tier 1 OEM supplier North American vehicle brands and product lines.
 * Previous automotive dealership, service center, or technical call center experience.

## Description

* Handle inbound technical calls and support tickets from dealership technicians.
 * Provide automotive diagnostic guidance and troubleshooting assistance.
 * Research vehicle repair information using internal databases and technical resources.
 * Follow a structured six-step diagnostic process to identify and resolve technical issues.
 * Manage and follow up on open tickets to ensure timely resolution.
 * Maintain accurate documentation and update ticket statuses.
 * Communicate product concerns and technical findings to Quality, Engineering, and Technical Advisor teams.
 * Maintain high levels of customer satisfaction through accurate and timely technical support.
 * Collaborate with internal teams to improve diagnostic processes and service quality.