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# IT SYSTEMS AND SUPPORT SPECIALIST

- **Company:** OneAscent Holdings, LLC
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Collaborative Software, Data Retention, Identity and Access Management, Salesforce.Com, Security Support Provider Interface, Microsoft SharePoint, Connectivity Problems, Information Technology, Laptops, Hubspot, User Accounts
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/16_6141282c

## About the Role

* Three or more years of hands-on IT support or help desk experience, ideally as a primary technology resource for a small to mid-sized organization.
 * Working knowledge of Microsoft 365 administration, including Exchange, Teams, SharePoint, and identity and access management.
 * Proven ability to image, deploy, and troubleshoot Windows and macOS laptops, mobile devices, printers, and conference room technology.
 * Strong written and verbal communication skills, with the patience and clarity to support users at every level of technical comfort.
 * Sound judgment and discretion in handling confidential employee and firm information.
 * Ability to work onsite in Birmingham and respond to time-sensitive issues with urgency and ownership., * Bachelor's degree in information technology, computer science, or a related field, or equivalent hands-on experience.
 * Industry certifications such as CompTIA A+, Microsoft 365 Certified Modern Desktop Administrator, or ITIL Foundation.
 * Experience supporting a registered investment adviser or other regulated environment with data retention and cybersecurity requirements.
 * Familiarity with CRM and wealth management platforms such as Salesforce, HubSpot, or Orion.
 * Experience writing knowledge base documentation and delivering end user training on new tools.

## Description

* Serve as the primary point of contact for day-to-day technology issues across OneAscent's employee base, resolving hardware, software, and connectivity problems efficiently and professionally.
 * Triage and respond to help desk tickets, escalating complex issues appropriately while maintaining clear communication with end users.
 * Provide hands-on and remote support for laptops, mobile devices, printers, video conferencing, and peripheral equipment.
 * Deliver a high standard of customer service that reflects OneAscent's culture of care and excellence.

Device, Account & Access Management

 * Own the lifecycle of employee devices, including procurement, imaging, deployment, inventory tracking, and retirement.
 * Manage user accounts, permissions, and access provisioning across Microsoft 365, identity management, and core business applications.
 * Coordinate onboarding and offboarding technology tasks so new hires are fully equipped on day one and departing employees are fully deprovisioned on their last day.
 * Maintain accurate records of assets, licenses, and access rights.

Systems, Tools & Security Support

 * Support the administration of core business platforms including Microsoft 365, collaboration tools, CRM, and other firm-wide applications used across OneAscent.
 * Assist with the rollout of new technology, software updates, patches, and user training on new tools and features.
 * Partner with leadership to enforce IT policies, support security best practices, and help maintain compliance with regulatory requirements applicable to an RIA.
 * Document processes, build knowledge base articles, and identify opportunities to improve operational efficiency.