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# It Support Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Loudon, TN, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, VoIP, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Architecture, Azure Active Directory, Software Deployment, User Provisioning Software, System Availability, Microsoft InTune, Information Technology, Atlassian Tools, Laptops, Network Server
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b0b74973fe9a6571

## About the Role

Do you have experience in Windows?, Help desk support, Active directory, * 3+ years supporting Windows 10 * Windows 11 experience preferred * 3+ years' experience with Active Directory/Azure AD * 3+ years' experience with Office 365 (products and admin portal) * 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP * Familiarity with MDM solutions * Prior IT Support experience required * JIRA/Atlassian product suite experience preferred

## Description

The IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, to include manufacturing equipment as well as implemented applications, is key to success. This person will focus on the following cleanup projects: - Asset tagging devices and renaming them - Windows 10 to Windows 11 in place upgrades - Manual Intune enrollments - Security tool installations (agents) - Entering and validating asset management info Essential Duties and Responsibilities of this team: * Support end-users with IT-related issues in a responsive and service-oriented manner * Troubleshooting of servers, PCs, phones, wireless, networking, and applications * User provisioning and deprovisioning for new hires, transfers, and terminations * Use of monitoring toolsets
to ensure availability of systems and resources * Management and organization of IT inventory and assets * Utilization of ticketing system to track and document support requests, gather information for escalations * Create and update documentation * Assist in hardware/software setup * Travel to multiple sites locally (frequent) and out of state (rarely)


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