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# Technical Support Engineer

- **Company:** CloudFlare
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, User Authentication, Bash Shell, Unix, Command-Line Interface, Linux, Programming Tools, Domain Name System (DNS), HTTP Secure, JSON, Python (Programming Language), CURL, Cloud Services, Web Applications, Transport Layer Security, Caching, Git, Restful APIs
- **Published:** November 1, 2026
- **Apply:** https://jobs.military.com/career/384084/technical-support-engineer-developer-platform-california-ca-san-francisco

## About the Role

* 3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.\n
 * Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior.\n
 * Excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with different levels of technical expertise.\n
 * A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to pinpoint root causes.\n
 * Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers.\n
 * Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues.\n
 * Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors.\n
 * Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools.\n
 * Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation.\n