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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician V - Omaha - **Company:** Warhorse Casino - **Location:** Omaha, NE, United States - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, System Configuration, Data Centers, Ghost (Backup Software), Issue Tracking Systems, Networking Hardware, Microsoft Software, Wireshark, Windows Desktop, Computer Equipment, Information Technology, Altiris, Cisco - **Published:** June 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d7d0e57c9777563d ## About the Role Do you have experience in Wireshark?, Do you have a High school diploma or GED?, Required: * Must be 21 years of age or older. * High school diploma. * Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center. * One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost. * Strong English communication skills (written and verbal). * Previous experience in a casino setting. * Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology. Preferred: * Microsoft, Cisco, CompTIA A+, or Network+ certification., * Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke. * Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment. * Involves extended periods of mobility, standing, and occasional overtime or extended hours. * Requires concentration, analytical thinking, and decision-making under time pressure. ## Description The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV systems across the Omaha property. This role ensures optimal performance of corporate hardware and software by installing, configuring, troubleshooting, and upgrading systems. The technician also provides end-user support, training, and technical guidance to maintain seamless daily operations., * Support and uphold the Mission, Vision, and NATIVE Values of WarHorse Gaming * Assist in business continuity and disaster recovery planning; respond to system emergencies as needed * Install, configure, test, monitor, and troubleshoot: + End-user devices + Network hardware + Printers and scanners + Audio/Visual (AV) systems + Related software applications * Diagnose and resolve complex IT and hardware issues; coordinate off-site repairs when necessary * Provide AV support and communicate with third-party vendors as needed * Deliver hands-on training and technical support to staff on system usage and equipment operation * Maintain accurate inventory of IT assets, including servers, routers, switches, monitors, and peripherals * Document all hardware installations, failures, repairs, and removals * Track and manage IT equipment contracts and vendor services * Respond promptly to support requests via phone, email, and ticketing systems * Perform additional duties as assigned ## Related Videos - [Winning talents through play - Corporate Gaming with AKEYI](https://www.wearedevelopers.com/videos/1062-winning-talents-through-play-corporate-gaming-with-akeyi) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [How I saved 200K/yr in direct costs writing 0 code lines in K8s](https://www.wearedevelopers.com/videos/1055-how-i-saved-200k-yr-in-direct-costs-writing-0-code-lines-in-k8s) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)