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# IT Field Support Technician

- **Company:** Insight Global
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Computer Networks, Domain Name System (DNS), Information Technology Operations, IP Addressing, Networking Basics, Network Connections, Network Switches, Break Fix, Firewalls (Computer Science), Information Technology, Enterprise Integration
- **Published:** November 1, 2026
- **Apply:** https://dejobs.org/x/x/71A9BFEA51C84EB5B216076D5897D9DD/job/

## About the Role

The ideal candidate is a strong Level 2 technician with at least 5 years of relevant IT experience who has a solid understanding of networking fundamentals and can confidently perform hands-on troubleshooting and support. This position requires someone who can work independently, communicate effectively with technical teams and vendors, and support both desktop/end-user needs and network-related activities., * 5+ years of relevant IT support, field support, desktop support, or infrastructure experience. * Strong Level 2 desktop and end-user computing support experience. * Hands-on knowledge of networking fundamentals, including: * Firewalls * IP addressing and IP-related changes * DNS * Network switches * Network connectivity and troubleshooting * Ability to explain and troubleshoot network concepts rather than simply recognize networking terminology. * Experience supporting hardware deployment, replacement, and troubleshooting. * Experience acting as onsite/remote hands for network or infrastructure engineering teams. * Ability to troubleshoot technical issues independently and appropriately escalate issues to specialized teams. * Strong communication skills with the ability to work effectively with remote network, cybersecurity, infrastructure, and vendor teams. * Bilingual communication skills. * Ability to travel occasionally within Panama to support additional

## Description

We are seeking an experienced IT Field Support Technician to provide onsite technical support for a major network integration and ongoing IT operations in Panama. This individual will serve as the primary hands-on IT resource at the local site, supporting end-user computing while partnering closely with remote network, cybersecurity, infrastructure, and telecommunications teams., Key Responsibilities: * Serve as the primary onsite IT support resource for the Panama location. * Provide Level 2 field and desktop support for end users, including hardware troubleshooting, desktop replacements, and equipment deployment. * Support network integration activities and assist remote network teams with onsite implementation and troubleshooting. * Perform hands-on support involving firewalls, IP addressing/IP changes, DNS, and network switches. * Serve as onsite "remote hands" for network, infrastructure, cybersecurity, and other technical teams. * Assist with installation and implementation of new network components. * Troubleshoot network connectivity and end-user technology issues and communicate findings to remote technical teams. * Coordinate with third-party vendors completing network and infrastructure work onsite. * Support telecommunications, end-user computing, and general field service activities as needed. * Provide occasional IT support at additional
locations throughout Panama, particularly for laptop, desktop, or hardware-related needs. * Clearly document and communicate technical issues, troubleshooting performed, and resolutions to internal teams and vendors.