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# IT Operations Engineer

- **Company:** BLACKSMITH CORP
- **Location:** New York, United States
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Dynamic Host Configuration Protocol, Software Debugging, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Server Administration, Systems Integration, Workflow Management Systems, Wi-Fi Technology, Okta, Apple Business Manager, Casper Suite, Build Process, Gsuite, User Administration
- **Published:** November 1, 2026
- **Apply:** https://startup.jobs/it-operations-engineer-blacksmith-10646789

## About the Role

* A resourceful approach to troubleshooting and the persistence to work through unfamiliar problems using documentation, investigation and vendor support.
 * A genuine interest in helping people, with the patience and communication skills to support technical and non-technical teammates.
 * A track record of proactively identifying problems and driving them through resolution without waiting for direction, addressing root causes while managing competing priorities.
 * Hands-on experience administering Okta and Google Workspace, with a solid understanding of SSO, MFA, SCIM provisioning and least-privilege access.
 * Experience managing a macOS fleet with Addigy or another MDM, such as Jamf or Kandji, including automated enrollment through Apple Business Manager.
 * Working knowledge of networking fundamentals, including DNS, DHCP, Wi-Fi and VPN troubleshooting.
 * Experience running employee onboarding, offboarding and IT support in a growing organization.
 * The ability to automate repetitive work through scripting, APIs or workflow tools.
 * Strong comfort using coding agents to develop and debug internal tools, integrations and automation, while reviewing changes and validating results.

## Description

We're hiring our first IT Operations Engineer to own the systems and workflows our employees rely on. You'll shape how IT operates at Blacksmith, from onboarding and device management to identity, access and day-to-day support.

This is a hands-on role with broad ownership. You'll solve problems for teammates, automate recurring work, and build processes that scale with the company. You'll also partner with security and engineering to keep our devices, accounts and internal tools secure.

What you'll be doing

 * Own onboarding, role changes and offboarding end to end, including device procurement, setup and recovery, account provisioning and timely access removal.
 * Resolve employee issues across hardware, software, networking and accounts, and turn recurring problems into reliable, self-service or automated workflows.
 * Operate and improve identity and access management, ensuring employees have the access they need and nothing more.
 * Manage our employee device fleet, including automated enrollment, patching, disk encryption and inventory.
 * Own software administration, licenses and renewals, keeping track of the tools we use and who has access to them.
 * Partner with business teams to build and maintain internal apps and integrations that simplify their work.
 * Partner with security and engineering on endpoint security, access controls and audit readiness, and maintain clear employee guides and operational runbooks.