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# Tier 1 Voip Support Technician - Telecom

- **Company:** Fit Culture LLC
- **Location:** Lewisville, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Local Area Networks, Network Troubleshooting, Network Connections, Network Service, TCP/IP, Network Routers, Computer Networking Systems, Computer Network Technologies, Firewalls (Computer Science)
- **Published:** November 1, 2026
- **Apply:** https://www.juju.com/job/16_9162e4c3

## About the Role

This is an excellent opportunity for someone early in their IT career who has a strong networking foundation, enjoys troubleshooting, and wants hands-on exposure to VoIP technologies. The right person will combine technical curiosity with excellent customer service, communication, and attention to detail., Technical Skills & Experience

 * 2-3 years of networking, VoIP, technical support, or related experience preferred.
 * Education or training in networking and troubleshooting is also considered.
 * Understanding of DNS, DHCP, TCP/IP, port forwarding, and general network connectivity.
 * Working knowledge of LANs, firewalls, routers, printers, and network troubleshooting.
 * Ability to analyze network issues, identify potential causes, and work toward resolution.
 * Comfortable supporting customers by phone in a technical support/call-center environment.
 * Entry-level IT certification such as CompTIA A or equivalent preferred.
 * Ability to manage multiple issues and priorities simultaneously.
 * Valid unrestricted driver's license.

Customer Service & Professional Skills

Technical ability is important, but this is also a customer-facing position. We're looking for someone who takes ownership of the customer experience and communicates effectively throughout the troubleshooting process.

The ideal candidate is self-motivated, positive, dependable, highly organized, punctual, and detail-oriented. You should be comfortable explaining technical information to both technical and nontechnical audiences and committed to thoroughly documenting the work you've performed.

Integrity, accountability, teamwork, and a willingness to step in wherever needed are important to success in this position.
Growth Opportunity

## Description

We are seeking a Tier 1 VoIP Support Technician to serve as a first point of contact for customers needing technical assistance with VoIP, networking, and related technologies., * Manage and respond to customer service tickets through the company's ticketing system.

 * Answer customer calls and emails and provide clear, professional technical support.
 * Troubleshoot VoIP, connectivity, and general network-related issues.
 * Configure and maintain customer network equipment, including routers.
 * Troubleshoot DNS, DHCP, port forwarding, LAN connectivity, firewalls, routers, and related network services.
 * Perform onsite customer maintenance and troubleshooting when needed.
 * Maintain accurate and timely customer records, ticket notes, and troubleshooting documentation.
 * Escalate issues appropriately while providing the next-level technician with thorough documentation.
 * Stay current on VoIP products, networking technologies, and troubleshooting techniques.
 * Participate in ongoing technical training and professional development.
 * Collaborate with team members and share ideas that improve customer support and internal operations., This role provides an opportunity to develop deeper expertise in VoIP, networking, troubleshooting, and customer-facing technical support. Team members are encouraged to continue developing their technical skills, participate in training, and take on greater responsibilities as their capabilities grow.