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# Tech-support 3_Non-Cleared

- **Company:** Innova Solutions
- **Location:** Cape Saint Claire, MD, United States
- **Experience:** Starter
- **Salary:** $56,160 - $66,560
- **Contract:** Temporary to permanent
- **Skills:** Adobe Analytics, Border Gateway Protocol, Data Link, Hot Standby Router Protocol, Tivoli Management Framework, Internet Protocol, Enterprise Messaging Systems, Microsoft Office, Network Configuration and Change Management, Network Monitoring, Network Service, Network Protocols, Network Routers, Firewalls (Computer Science), Computer Equipment, Performance Monitor, Communication Devices, Cisco, Servicenow
- **Published:** November 1, 2026
- **Apply:** https://www.disabledperson.com/jobs/76322178-tech-support-3_non-cleared

## About the Role

* Network+ Certification
 * Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
 * Knowledge and understanding of ITIL/ITSM concepts and practices.
 * Experience troubleshooting Cisco devices.
 * Experience with HSRP/BGP routing protocols.
 * This position requires an AA/AS degree or other 2-year post-high school training with a minimum of 1-2 years of relevant experience OR
 * HS Diploma/GED with 2 years of experience

Preferred Qualifications:

CCNA Certification
Knowledge of Remedy, Netcool, Office 0365, ServiceNow

## Description

* Monitor network systems, routers, switches, firewalls, circuits, and communication equipment.
 * Troubleshoot network, system, and connectivity issues and escalate when needed.
 * Track and update incidents in ticketing/incident management tools.
 * Work with telecom providers to restore network services.
 * Support IP networks, messaging systems, and air-to-ground communication systems.
 * Provide technical support and excellent customer service to internal and external customers.
 * Monitor Transport, DataLink, and Application environments.
 * Analyze alerts, identify root causes, and resolve operational issues.
 * Handle multiple tasks simultaneously while prioritizing critical incidents.
 * Participate in network configuration, maintenance, and system performance monitoring.
 * Work in a 24/7 NOC environment, including weekends and holidays.