> Markdown version of [/jobs/ext/4513799-technical-support-specialist-level-1-2-3](https://www.wearedevelopers.com/jobs/ext/4513799-technical-support-specialist-level-1-2-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist Level 1,2& 3

- **Company:** 4P Consulting Inc.
- **Location:** Birmingham, AL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IBM AIX, Unix, Computer Networks, Supervisory Control and Data Acquisition (SCADA), Information Technology
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-level-1-2-3-birmingham-al--b1c30edd-a6f6-422a-a9ad-f715219508ce

## About the Role

Technical Support, Technical Support, Energy Management, People Management, Computer Science, Communication Skills, Interpersonal Skills, Team Player, Organizational Skills, Customer Support/Service, * Formal education in Computer Science or a related IT field, or equivalent experience is required., * Excellent interpersonal skills with the ability to communicate effectively in both oral and written formats.

 * Strong ability to work in a team-oriented and sometimes high-pressure environment with professionals such as coordinators, transmission control center personnel, and management.
 * Exceptional customer service skills.
 * Ability to meet compliance requirements for Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulations.
 * Strong multitasking and prioritization skills based on criticality and operational impact on the Bulk Power system.
 * Proficiency in following and applying Change Management processes and knowledge-based procedures.
 * Preferred Knowledge:
 + Windows-based operating systems.
 + AIX or other UNIX-based operating systems.
 + Distributed computer networks (a plus).
 * Ability to build and maintain strong relationships with key customers.
 * Willingness to work nights, weekends, and holidays as part of a rotating shift.
 * Strong critical thinking and problem-solving abilities.

## Description

This position is part of a contracted 24x7x365 staff responsible for frontline computer systems and application diagnostics and support. It also serves as the primary communications channel between the customer, support personnel, and management., * Monitor the primary SCADA and ancillary systems daily for health and availability.

 * Provide front-line problem resolution and coordinate repairs with EMS Department personnel or other company personnel.
 * Notify key customers to coordinate system outages and events affecting critical systems.
 * Provide feedback to the Team Lead and Supervisor on process improvements and customer experience.
 * Track and document cases thoroughly until resolution with the assistance of EMS Department personnel.
 * Adhere to all electronic and physical access policies.
 * Support and monitor Business Continuity and Disaster Recovery systems on a daily basis.