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# Remote Support Technician

- **Company:** Din Development Corporation
- **Location:** Arlington, VA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $39,000 - $50,000
- **Contract:** Internship / Graduate position
- **Skills:** Multitier Architecture, Microsoft Windows, Information Systems, Remote Access Technology, Software Engineering, Enterprise Software Applications, DameWare, Information Technology, Servicenow
- **Published:** November 1, 2026
- **Apply:** https://jobs.military.com/career/384186/junior-remote-support-technician-virginia-va-arlington

## About the Role

* Years of Experience: 1-3 years of professional experience in IT support, service desk, remote support, or desktop support (internships count). Demonstrated ability to troubleshoot Windows and standard enterprise applications using structured problem-solving.
, * Education Level: Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical discipline; or equivalent combination of advanced vendor certification (including vendor certification in the technology being applied) and directly relevant professional experience accepted in lieu of degree.
, * Preferred Experience: Prior experience supporting a DoD or J6 customer environment, including classified network remote access support, DameWare or equivalent remote access tools, or Solution Center operations.

## Description

* As the Junior Remote Support Technician (Solution Center) (Entry-Level), you will provide Tier I and developing Tier II remote IT support to end users supporting DISA's C4E J6 Service Delivery mission. You will deliver excellent customer service while troubleshooting common hardware and software issues using remote access tools, documenting all work in ServiceNow, and meeting established service level agreements (SLAs). You will work under guidance from senior technicians and the Solution Center Lead, escalating complex or stalled incidents with clear handoff documentation.