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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst - **Company:** Family Care, Inc. - **Location:** Bellingham, WA, United States - **Salary:** $53,560.0 - $73,736.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Antivirus Softwares, Apple IOS, Apple Mac Systems, Software Applications, Backup Devices, Spreadsheets, Computer Maintenance, Computer Literacy, Data Centers, Linux, Text Processing, Health Information Systems (HIS), Issue Tracking Systems, Network Security, Citrix XenApp, Microsoft Office, Network Architecture, Citrix Systems, Software Requirements Analysis, Software Systems, Electronic Medical Records, Information Technology - **Published:** November 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1a421f5f7f18fbd1 ## About the Role * High School Diploma or GED required. * Associate or Bachelor's Degree in Computer Science (CS, Network Engineering, Specialty Training) preferred. * Network infrastructure knowledge necessary. * Experience working in a medical environment a plus. Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus. Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons. ## Description The Systems Analyst is responsible for supporting the functions of the IT department in installing new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Also diagnose and repair computers that come in for service, order parts and produce quotes for new equipment. May also work with IT Manager and Systems Administrator on network security. Follows department protocol to log problems, recommend resolutions, priority, and tracking. We are looking for a qualified, motivated individual who can: * Adheres to assigned work schedule (attendance and punctuality). * Maintains the hardware and software systems for all company applications and users. * Coordinates with outside vendors as appropriate. * Performs testing on desktop software solutions prior to implementation. * Citrix XenApp, Citrix Workspace. * Data Backup and recovery. * PC / Hardware Maintenance: Support Windows, Linux, MS Office Apps, & Mac OS, Android and Apple iOS * Supports basic computer training on software fundamentals, bridging gap between users and IT staff. * Interfaces with network users to resolve problems and to maintain a high level of customer satisfaction. Follows department protocol to log problems, recommend resolutions, priority and tracking. Keeps the IT team informed. * Meets with IT Manager and users to gather system requirements, offers analysis of those requirements and helps formulate a plan to develop the systems and procedures to satisfy the requirements within the IT team framework. * Employee seeks assistance as needed and communicates questions in a timely manner and to appropriate staff (supervisor, colleagues, providers, etc.). * Other duties as assigned. Knowledge, Skills & Abilities * Knowledge of Antivirus * Knowledge of a medical office practice. * May require security clearance for Lunavi Data Center and PeaceHealth. * Competency in EMR and Practice Management (Epic). * Analyzes, investigates, troubleshoots and responds to routine and non-routine Help Desk requests over the phone, through email and ticketing system. * Establish good employee relations including conflict resolution. * Intermediate computer skills - use of computer applications for Health Information systems, word processing, EMR, and spreadsheets. * Discern and maintain confidentiality (i.e. HIPAA, proprietary information, etc.) * Works as part of a team; model a positive work ethic and customer friendly relations. * Prioritize and multitask detailed projects with frequent interruptions. * Solve problems issues and concerns in a professional manner. * Comprehend and communicate information accurately and clearly (verbally and in writing, in person and via phone) with patients, all levels of personnel, and other individuals and groups. * Customer Service and Personal Skills: Be able to resolve complex support issues via telephone, maintain professional relationship, respect and good reputation with users. About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.