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# Contract Technical Support Rep I- Bilingual (English/Spanish)

- **Company:** Seagull Scientific, LLC
- **Location:** Redmond, WA, United States
- **Experience:** Experienced
- **Salary:** $50,960.0
- **Contract:** Temporary to permanent
- **Skills:** Software as a Service, Software Systems, Enterprise Software Applications, Information Technology
- **Published:** November 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=160ea8bc420a1632

## About the Role

You are a self-motivated customer support professional with strong computer aptitude. You are dedicated to providing outstanding bilingual (English/Spanish) customer service and eager to learn new technical skills to make a real difference in a growing company as part of a global team., * 2+ years' experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.

 * Strong knowledge of Windows operating systems.
 * Technical aptitude, with the ability to quickly learn and work with new software.
 * Outstanding written and verbal English and Spanish communication skills.
 * Problem-solving ability and active listening skills.
 * Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.

EDUCATION

 * Computer Science Degree or Technology Certification or equivalent work experience.
 * Completion of CompTIA A+ certification preferred.

## Description

As part of our collaborative Technical Support Team, you will be the first line of communication with our external customers, providing technical assistance in English and Spanish on Seagull Software on-premises and SaaS solutions (our main product being BarTender), and our printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best., * Be the first point of contact with external customers over email, chat, and phone.

 * Provide support to customers in English and Spanish by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
 * Escalate issues to higher support tiers, as needed.
 * Research and answer miscellaneous questions about software capabilities from resellers and end users.
 * Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
 * Play a vital role in suggesting improvements to our product.
 * Work closely with other departments, including Engineering, IT, QA and Sales.
 * Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
 * Above all, provide a World-Class customer experience.