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# Computer User Support Specialist II - Help Desk with Security Clearance

- **Company:** SAALEX Corp.
- **Location:** Keyport, WA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Configuration Management, CompTIA Security+, Cyber Security, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Productivity Software, Security Software, TCP/IP, ServiceNow IT Service Management, Connectivity Problems, Information Technology, Network Support, Data Analytics, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.adzuna.com/details/5888161494

## About the Role

* Follow applicable DoD, Navy, organizational, cybersecurity, configuration management, and IT service management policies and procedures Requirements Required Qualifications: * Minimum of two (2) years of experience providing Tier 2 IT support, including the management, troubleshooting, and resolution of service desk/help desk tickets.
 * Experience using ServiceNow or a comparable IT service management (ITSM) ticketing system to document, track, prioritize, and resolve incidents and service requests.
 * Practical experience with the configuration, deployment, and troubleshooting of Microsoft desktop operating systems.
 * Experience supporting Microsoft Office and other desktop productivity applications.
 * Working knowledge of desktop cybersecurity/defense tools and their use in an enterprise environment.
 * Experience with Microsoft Active Directory, including: * User and computer account management
 * Password and account administration
 * Group membership and permissions
 * Basic troubleshooting of authentication and access issues
 * Knowledge of basic network connectivity troubleshooting, including TCP/IP, DNS, DHCP, connectivity testing, and common workstation network issues.
 * Ability to diagnose technical issues, identify root causes, document resolutions, and escalate issues when appropriate.
 * Strong written and verbal communication skills with the ability to provide effective technical support to users with varying levels of technical expertise.
 * CompTIA Security+ and/or ISC2 SSCP
 * Current Microsoft Desktop Operating System certification Desired: * ITIL Foundation Certification Education: High School Diploma or GED required. Security Clearance: * T5 Investigation is required. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits * Employer Paid Health Care Plans for Employees & Family

## Description

Description Saalex is seeking a Computer User Support Specialist II in Keyport, WA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Position Type: Full Time Salary: $60K - $90K annually (depending on experience) Work Location: Onsite. Position Overview: We are seeking a Computer User Support Specialist II to provide Tier 2 technical support to end users in a DoD environment. The successful candidate will troubleshoot and resolve hardware, software, operating system, account, and network connectivity issues while providing responsive and professional customer service. The position requires hands-on experience supporting Microsoft desktop environments, enterprise productivity applications, cybersecurity tools, Active Directory, and ServiceNow IT service management workflows. Key
Responsibilities * Provide Tier 2 help desk and desktop support to end users.

 * Receive, manage, prioritize, troubleshoot, and resolve incidents and service requests using ServiceNow.
 * Maintain accurate and timely ServiceNow ticket documentation, including troubleshooting steps, resolution details, categorization, prioritization, status updates, and closure information.
 * Monitor assigned ServiceNow tickets to ensure timely resolution and compliance with established service-level requirements (SLAs).
 * Identify recurring incidents and trends and contribute to knowledge articles, problem management, and continuous service improvement.
 * Troubleshoot and resolve Windows workstation, application, account, and connectivity issues.
 * Configure, deploy, maintain, and troubleshoot Microsoft desktop operating systems.
 * Support Microsoft Office and other enterprise productivity applications.
 * Administer Active Directory user and computer accounts, groups, permissions, and related access.
 * Troubleshoot basic network connectivity issues and coordinate with network support personnel when escalation is required.
 * Support and troubleshoot approved endpoint security and defense tools.
 * Escalate complex or recurring issues to appropriate engineering, cybersecurity, or infrastructure support teams.
 * Provide professional, customer-focused technical support in a mission-oriented environment.