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# Level I Remote Support

- **Company:** Military, Veterans and Diverse Job Seekers
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, System Configuration, Microsoft Operating Systems, Citrix Systems, Service Pack, Vmware
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/level-i-remote-support-san-diego-ca--40f44f5a-432d-4516-bc29-f721de6e9777

## About the Role

Desktop Administration, Customer Relations, Technical Support, Customer Support/Service, Identify Issues, Resolve Customer Issues, Software Installation, Software Upgrades, Help Desk, Operating Systems, We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience., * Knowledge of Microsoft operating systems and desktop applications

 * Experience with installing, configuring, and administering a broad range of technologies
 * Excellent written and verbal communication skills
 * Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus
 * Certifications a plus

## Description

* Provide phone support and remote remediation for complex issues
 * Troubleshooting and resolving customer system problems across a broad range of technologies
 * Provide remote installations of new software and upgrades
 * Provide remote installation of service Packs and security updates
 * Provide helpdesk support including analyzing and resolving end-user issues