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# Contact Center Systems Engineer

- **Company:** Glint Tech Solutions LLC
- **Location:** Elk Grove, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, Application Layers, Systems Engineering, Bash Shell, VoIP, Command-Line Interface, Codecs, Information Systems, System Configuration, Network Congestion, Linux, Domain Name System (DNS), Python (Programming Language), Linux System Administration, Log Analysis, Routing, Open Source Technology, Ansible, Prometheus, SQL Databases, TCP/IP, Wireshark, Asterisk, Datadog, OpenSIPS, Network Routers, Scripting, Computer Network Technologies, Genesys, Delivery Pipeline, Grafana, Firewalls (Computer Science), Git, Information Technology, Low Latency, Kamailio, Virtual Agents, Restful APIs, Terraform, Splunk, Webhooks, Cisco
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/contact-center-systems-engineer-elk-grove-ca--87c8e01f-0cd4-4c74-9fd3-baa99a5fb3ba

## About the Role

Call Centers, Systems Engineering, Systems Engineering, Call Centers, Telephone Technology, Linux Operating System, Identify Issues, Open Source, Production Support, Network Routers, * 3+ years of hands-on experience with enterprise Contact Center platforms

 * Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
 * Strong knowledge of SIP, RTP, and VoIP
 * Experience troubleshooting call flows, routing logic, and media-path issues
 * Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
 * Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
 * Scripting/programming experience with Python, JavaScript, or Bash
 * Experience with REST APIs, webhooks, Git, and deployment workflows
 * Experience supporting and troubleshooting production systems, * Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
 * Contact center platform migration experience
 * Experience with Wireshark, sngrep, sipgrep, or HOMER
 * Terraform or Ansible
 * Splunk, Grafana, Prometheus, or Datadog
 * SQL fundamentals
 * Cyara or other automated voice-testing platforms
 * Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
 * ITIL / ITSM familiarity, Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.

## Description

We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment., * Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels

 * Troubleshoot production issues across telephony, network, and application layers
 * Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
 * Troubleshoot SIP/VoIP call flows and routing logic
 * Support number provisioning, porting, and regional routing
 * Analyze existing contact center configurations and map them to a new platform architecture
 * Build and validate configurations in Linux environments
 * Support platform migration and feature-parity testing
 * Integrate systems using REST APIs and webhooks
 * Participate in production incident triage and resolution
 * Create technical documentation, runbooks, and structured shift handovers