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# Site Reliability Engineer (SRE)

- **Company:** Retool, Inc.
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Artificial Intelligence, Amazon Web Services, Spreadsheets, Software as a Service, Cloud Computing, Computer Programming, Databases, Python (Programming Language), PostgreSQL, Reliability Engineering, Ruby, TypeScript, Kubernetes, Terraform, Docker, Golang
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/site-reliability-engineer-sre-san-francisco-ca--0a6e5334-7a1b-4814-8442-6e9e5b2a85cb

## About the Role

Reliability Engineering, Spreadsheets, Performance Analysis, Reporting Dashboards, Performance Metrics, Artificial Intelligence (AI), Risk, Problem Solving Skills, Cloud Computing, Docker, Infrastructure fundamentals

 * Deep experience operating production infrastructure in AWS.
 * Experience improving reliability for customer-facing SaaS systems.
 * Strong Kubernetes fundamentals.
 * Real Terraform or infrastructure-as-code experience.
 * Good operational judgment around databases, especially Postgres.

Reliability and automation

 * Experience building or operating observability systems.
 * Programming ability in a language such as Go, Python, TypeScript, Java, or Ruby.
 * A bias toward automation. If you find yourself doing the same operational task twice, you should start thinking about the interface, workflow, or tool that eliminates the third time.

Customer and team judgment

 * Clear written communication.
 * Comfort working directly with customer-facing teams and, when useful, customers themselves.

## Description

* Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations.
 * Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps.
 * Improve observability for Retool Cloud, self-hosted customers, and internal operators. We care less about exposing every metric and more about turning health signals into clear status, likely causes, and recommended actions.
 * Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current
 * Help move customers from legacy or less-supported deployment models toward supported paths such as Retool's official deployment paths (Blueprints, Kubernetes, and Helm), with migration flows that are repeatable enough for customers, Support, and TAMs to trust.
 * Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies
 * Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly.
 * Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers.