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# Customer Systems Analyst

- **Company:** THE MADISON
- **Location:** Madison, WI, United States
- **Experience:** Starter
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Excel, Artificial Intelligence, Data Analysis, Payment Systems, Pivot Tables, SQL Databases, Information Technology, Data Management, Tools for Reporting
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cff66dbad59d5299

## About the Role

Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * Intermediate Microsoft Excel skills (formulas, data organization, simple pivot tables)

 * Foundational analytical and problem-solving skills
 * Strong attention to detail and organizational abilities
 * Ability to interpret data with guidance and summarize findings
 * Effective written and verbal communication skills
 * Ability to manage multiple tasks and prioritize work
 * Willingness to learn new systems and tools
 * Strong customer service mindset
 * Exposure to SQL or data querying concepts (academic or practical)
 * Exposure to customer-facing systems, AI or reporting tools is a plus

Education

Bachelor's degree in Business, Information Technology, Economics, Mathematics, Statistics, or a related field, or equivalent combination of education and experience.

Experience

 * 0-2 years of experience in data analysis, business support, customer operations, or related fields
 * Internship, academic, or project-based experience with data analysis, reporting, or systems support is acceptable

## Description

Provides foundational operational, systems, and data support to improve customer experience and back-office performance. Works under guidance to complete analyses, reporting, and system support tasks while developing technical and business knowledge., * Support data analysis efforts to identify basic trends, issues, and opportunities

 * Build and maintain simple reports, dashboards, and queries for operational monitoring
 * Assist with system administration tasks for customer platforms (e.g., IVR, telephony, CIS, payment systems)
 * Help identify, document, and test system issues and enhancements
 * Contribute to process improvement efforts by gathering and analyzing data
 * Participate in team projects and assist with requirements, testing, and implementation activities
 * Maintain documentation such as procedures, user guides, and training materials
 * Communicate findings and updates clearly with team members and stakeholders
 * Provide day-to-day operational and reporting support to internal teams


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