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# Manager, IT Implementations

- **Company:** CO-RIPPLING LLC
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $105,570.0 - $175,950.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Software as a Service, Identity and Access Management, Systems Integration, Okta, Information Technology, Data Analytics
- **Published:** June 1, 2026
- **Apply:** https://www.dice.com/job-detail/e8a1e494-7cc6-46a0-b658-eb8a9d68329a

## About the Role

* You have 10+ years of professional experience in IT services, with 3+ years leading implementation teams within a fast-paced environment, startup, or SaaS organization.
 * Expert knowledge of IT systems including MDM, identity management (SSO, provisioning), and SaaS application administration.
 * At least 2 years of experience leading and developing people managers
 * Proven track record in hiring and overseeing distributed teams
 * Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
 * A data-driven approach to developing, tracking and optimizing performance metrics
 * Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
 * Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
 * Eager for a very hands-on role, where you'll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
 * Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

## Description

Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, IT Implementations to lead a team of 17+ members and drive the successful delivery of IT solutions across Rippling's client base. This leader will oversee end-to-end IT onboarding and deployments, including device management (MDM), application provisioning, identity management, and systems integrations. You'll partner cross-functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world-class implementations.

The ideal candidate for this role has a track record of managing high-performing implementation teams, building processes and systems, driving operational rigor, implementing IT products (specifically- Apps, MDM, Okta, Azure), and a passion for operational excellence and customer impact. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

What you will do

 * Own the strategy and execution of IT implementations from client kickoff through go-live.
 * Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
 * Partner with cross-functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
 * Collaborate with sales and post-sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
 * Develop, monitor, and manage key performance metrics
 * Build, maintain, and execute quarterly plans aligned with business objectives.
 * Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets and deliver high-quality implementation services to clients.
 * Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
 * Drive adoption of best practices in project management, change management, and client communication.
 * Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling's products and services


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