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# Enterprise Operations Center Specialist - Washington, MO - Nights

- **Company:** Mercy Hospital Fort Smith
- **Location:** Washington, MO, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Information Technology
- **Published:** November 1, 2026
- **Apply:** https://diversityjobs.com/career/18806744/Enterprise-Operations-Center-Specialist-Washington-Mo-Nights-Missouri-Washington

## About the Role

* Education: High School Diploma or GED.
 * Experience: Minimum 1-3 years of experience working in Information Technology field.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

## Description

Find your calling at Mercy! Perform pro-active monitoring of Mercy's network, applications, and infrastructure. Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities. Actively troubleshoot high priority multi-user impact events escalating as business needs dictate. Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events. Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs. Utilize EOC run-book guidelines for first level break/fix restoration needs. Initiate and coordinate outage conference bridges as part of the outage management process. Support team members in dealing with large scale events. Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services. Position Details: Position Description: Enterprise Operations Center Specialist Location, * Quickly identify service degradations and failures using monitoring tools, management systems, and vendor-specific utilities.

 * Actively troubleshoot high-priority multi-user impact events escalating as business needs dictate.
 * Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.
 * Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.
 * Utilize EOC run-book guidelines for first level break/fix restoration needs.
 * Initiate and coordinate outage conference bridges as part of the outage management process.
 * Support team members in dealing with large scale events.
 * Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.