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# IT Support Specialist

- **Company:** Magellan Jets
- **Location:** Quincy, MA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, JIRA, Cyber Security, Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Productivity Software, Okta, Software Troubleshooting, Information Technology, Casper Suite, Zendesk, User Administration
- **Published:** November 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40a3fdd79a96590a

## About the Role

Magellan Jets is seeking a skilled and motivated IT Support Specialist to provide top-notch support to our team of 120 end users. The ideal candidate will have 2-3 years of experience in help desk and user support, with a strong emphasis on troubleshooting, communication, and customer service. Experience with system and MDM (Mobile Device Management) administration is a plus.

This role is an excellent opportunity for a tech-savvy professional who is eager to learn and grow in a dynamic environment while contributing to the seamless operation of our IT systems., * 2-3 years of proven experience in help desk or user support roles.

 * Strong knowledge of Apple macOS and familiarity with hardware and software troubleshooting in a MacBook environment.
 * Basic understanding of MDM platforms and system administration; Mosyle or JAMF experience is a plus.
 * Familiarity with networking basics and user account management.

Skills:

 * Experience with Okta administration and Microsoft Office 365.
 * Exposure to ticketing systems for tracking and managing IT issues; Jira and Zendesk experience is a plus.
 * Excellent communication and interpersonal skills.

Abilities:

 * Strong problem-solving abilities and attention to detail.
 * Willingness to learn and adapt to new technologies and tools.

## Description

* Provide day-to-day technical support for end users, including troubleshooting hardware, software, and network issues in a predominantly Apple MacBook environment.
 * Support and administer productivity tools including Microsoft Office 365.
 * Assist with user account and identity management, including Okta administration.
 * Assist with cybersecurity initiatives and education of end users.
 * Manage and troubleshoot issues related to MDM platforms for endpoint management.
 * Perform basic system administration tasks, such as user account creation, deactivations,permissions, policies, and updates.
 * Maintain and document IT processes, user guides, and knowledge base articles to enhance efficiency.
 * Assist in onboarding and offboarding processes, ensuring seamless user experiences.
 * Communicate effectively with users to understand and resolve technical issues while providing excellent customer service.
 * Collaborate with IT and other departments to identify and implement improvements to the overall IT infrastructure., Limited, but may require occasional overnight travel for industry conferences, client meetings, or operational oversight at other locations., We believe the foundation of exceptional service begins with the best people in the business that see each interaction as an opportunity to grow a relationship. Our internal culture is felt externally by our private clients because of our alignment on our core values across the business.
 * Lead with Safety: Deliver the uncompromising commitment to safety
 * Care Deeply: Own everything you do and constantly improve