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# Engineering Technical Support

- **Company:** Actalent
- **Location:** Portland, OR, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $54,080.0
- **Contract:** Temporary to permanent
- **Skills:** Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Wi-Fi Technology, Connectivity Problems, Microsoft InTune, Computer Equipment, Laptops
- **Published:** November 1, 2026
- **Apply:** https://www.portlandjobsite.com/job.asp?id=3485664553&tx=KL9797FFU&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Strong interpersonal skills; courteous, polite, respectful, and eager to help non-technical users in person.
 * Dependability: punctual and accountable with a strong work ethic.
 * Comfortable going out into operational/manufacturing areas following safety protocols, and eager to gain hands-on technical skills on the job.
 * Basic understanding of PC hardware (desktops/laptops) and mobile devices.
 * Familiarity with basic troubleshooting (turn on/off, display issues, general software checks).
 * Basic networking concepts (Wi-Fi connections, VPN access, cabling).

Additional Skills & Qualifications

 * Experience in customer-facing technical roles, such as retail/helpdesk engineering support, is a strong plus.
 * Manufacturing experience, particularly in environments like steel mills, manufacturing plants, semiconductor fabs, warehouses, or other 24/7 operations, is beneficial.

## Description

We are seeking a customer-oriented and dependable Junior Support Specialist to join our team. In this role, you will provide hands-on, end-user technical support for our employees across office and manufacturing/plant environments. You will work closely with our senior team to troubleshoot hardware, software, basic networking, and mobile devices. Exceptional customer service, a polite and respectful demeanor, and strong communication skills are essential., * Set up, configure, and deploy desktop computers, laptops, and mobile devices for team members.

 * Perform physical 'smart hands' support, including equipment deployment, physical cabling, and workspace setups.
 * Diagnose and resolve day-to-day computer/device issues onsite, such as screen flickering, hardware malfunctions, software glitches, and basic Wi-Fi and VPN connectivity.
 * Walk out to operational/manufacturing plant areas to assist employees and troubleshoot issues directly on the floor.
 * Provide high-touch support for all staff and executives as needed.
 * Maintain and tidy up storage rooms and equipment areas when routine support volume is low.
 * Follow all company and facility safety protocols, especially when working in manufacturing or mill operational areas.
 * Set up and replace laptops, desktops, monitors, phones, printers, and other devices.
 * Help employees with computer, software, VPN, Wi-Fi, or peripherals issues.
 * Troubleshoot basic network/connectivity problems, including cables, network ports, Wi-Fi, VPN, DNS/DHCP, and device settings.
 * Work tickets through the service desk, document actions taken, and escalate more complex issues.
 * Support devices managed through Microsoft Entra ID and Intune.
 * Manage IT equipment inventory, deployment, returns, and disposal.
 * Perform physical onsite IT work, such as rack/cabling, UPS checks, equipment swaps, and data center checks.
 * Support technology in a manufacturing/production environment, where downtime can impact operations.