> Markdown version of [/jobs/ext/4518230-implementation-specialist-ii](https://www.wearedevelopers.com/jobs/ext/4518230-implementation-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Implementation Specialist II

- **Company:** Pushpay, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $67,500.0 - $78,489.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Salesforce.Com
- **Published:** November 1, 2026
- **Apply:** https://startup.jobs/implementation-specialist-2-catholic-pushpay-10642975

## About the Role

* BA/BS Degree
 * 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.
 * Excellent verbal and written communication skills.
 * Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.
 * Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
 * Desire to work in a startup environment, with proactive mindset and minimum need for supervision.
 * Experience with CRM software (e.g. Salesforce).
 * Ability to prioritize and manage workload to meet deadlines.
 * Ability to manage multiple, concurrent client relationships.
 * Well-organized and strong work ethic.
 * Ability to anticipate change and adjust priorities accordingly.
 * Understanding of key drivers of success for Catholic parishes.
 * Understanding of industry culture, products, and services.
 * Excellent eye for detail - ability to create accurate and high quality pieces of work.
 * Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.

Work Environment & Physical Demands:

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

## Description

The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results., * Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI's.

 * Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
 * Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
 * Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
 * Build and effectively execute account plans and strategies unique to each account.
 * Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
 * Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.
 * Maintain knowledge of parish software market conditions and competitive activities.
 * Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
 * Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.