> Markdown version of [/jobs/ext/4518253-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/4518253-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Redwood City, CA, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Issue Tracking Systems
- **Published:** November 1, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3485685781&tx=FP3128FFP&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Provide front-line technical assistance for desktop, laptop, and Windows-related issues reported by end users.
 * Diagnose and resolve common hardware, software, and operating system problems in a timely and detail-oriented manner.
 * Manage user account support tasks within Active Directory, including access updates and basic administrative changes.
 * Monitor, prioritize, and complete service desk tickets while keeping users informed on progress and resolution.
 * Set up, configure, and support Windows 10 workstations and related peripheral devices.
 * Escalate more complex incidents when needed and document troubleshooting steps for accurate issue tracking.
 * Support day-to-day system access and endpoint functionality to help maintain uninterrupted business operations. Requirements - Experience providing help desk or desktop support in a Microsoft Windows environment.
 * Working knowledge of Active Directory for basic user and access administration.
 * Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.
 * Ability to perform foundational troubleshooting for hardware, software, and user access issues.
 * Familiarity with managing and updating service desk tickets in a structured support process.
 * Strong communication skills with the ability to assist users clearly and professionally.
 * Ability to organize workload effectively and respond to support requests with urgency and accuracy. Technology Doesn't Change the World, People Do.