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# MS Teams Tier 3 Support Engineer

- **Company:** Wipro Limited
- **Location:** Redmond, WA, United States
- **Experience:** Experienced
- **Salary:** $45,000 - $121,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Public Switched Telephone Networks, Connectivity Problems
- **Published:** November 1, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2ca77f73001e3cf3

## About the Role

Mandatory Skills: M365 Teams Collaboration .

Experience: 3-5 Years .

## Description

* Serve as the senior escalation point for complex Microsoft Teams incidents and service-impacting issues.
 * Investigate issues escalated from Tier 1 and Tier 2 support teams.
 * Perform detailed root-cause analysis and identify corrective and preventative actions.
 * Troubleshoot intermittent, multi-user, regional, and enterprise-wide Teams issues.
 * Reproduce complex technical problems and document troubleshooting findings.
 * Coordinate incident resolution across Microsoft 365, identity, network, security, endpoint, telecom, and infrastructure teams.
 * Develop technical documentation and knowledge articles that enable lower support tiers to resolve recurring issues.
 * Troubleshoot complex Teams meeting and conferencing issues.

 * Diagnose audio, video, screen-sharing, connectivity, and meeting-quality problems.
 * Investigate Teams Phone and PSTN calling issues.
 * Troubleshoot calling policies, routing-related problems, caller behavior, voicemail, and conferencing issues.
 * Analyze call-quality and connectivity problems and coordinate with network or telecom engineering teams when necessary.
 * Correlate Teams symptoms with network, endpoint, identity, and Microsoft 365 service dependencies.
 * Partner with network engineering teams on complex real-time communications issues.

Maintain a strong understanding of how Microsoft Teams interacts with the broader Microsoft 365 ecosystem.