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# Support Engineer

- **Company:** TalentBridge
- **Location:** Peachtree Corners, GA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $62,400.0 - $79,040.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Apple Mac Systems, JIRA, Multi-Factor Authentication, Web Browsers, Virtual Private Networks (VPN), Productivity Software, User Provisioning Software, Wi-Fi Technology, Okta, Workspace ONE, Software Troubleshooting, Microsoft InTune, SAP MDG, Casper Suite, Gsuite, Zendesk, User Administration, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/16_85bec950

## About the Role

* 5+ years of L1/L2 end-user support experience.
 * Strong experience with macOS, iOS, and Google Workspace.
 * Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.).
 * Knowledge of user provisioning, MFA, endpoint management, and remote support.
 * Strong troubleshooting, communication, and customer service skills.

Preferred: Experience with MDM tools (Jamf, Kandji, Intune, Workspace ONE), Google Admin Console, Okta, Slack, Teams, Zoom, and enterprise migration or onboarding projects.

## Description

We are seeking an experienced L1/L2 Support Engineer to support end users during a large-scale IT onboarding and migration initiative. This role focuses on providing technical support for Apple devices, Google Workspace, user access, and endpoint setup while ensuring a seamless onboarding experience.
Responsibilities

 * Provide L1/L2 technical support for end users.
 * Configure and troubleshoot MacBooks, iPhones, iPads, and Google Workspace.
 * Assist with user onboarding, account provisioning, MFA, password resets, and application access.
 * Support device enrollment, configuration, and basic MDM troubleshooting.
 * Troubleshoot email, VPN, Wi-Fi, browsers, and productivity applications.
 * Document issues in the ITSM system and escalate complex issues as needed.
 * Deliver excellent customer support throughout the onboarding process.