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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Tech III - **Company:** Endologix - **Location:** Eden Prairie, MN, United States - **Experience:** Expert - **Salary:** $67,995.0 - $84,989.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Online Services, Microsoft Outlook, Cyber Security, Computer Networks, Networking Hardware, Subnetting, Virtual Private Networks (VPN), OSI Models, Network Connections, Remote Access Technology, Zero Trust Network Access, TCP/IP, Virtual Local Area Networks, Cisco WebEx, Wireless Access Point, Cisco Anyconnect, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Deployment Automation, Mdsap, User Administration, ManageEngine, Unified Endpoint Management, User Accounts - **Published:** November 2, 2026 - **Apply:** https://www.careerjet.com/job/us43552eced5ae3dd96f5fd09b6bd11756/eaa ## About the Role * Associate degree in computer science or related field, or equivalent experience., * 5+ years of desktop and end-user support., * Experience as the sole or lead on-site IT resource for a remote office. * Experience in a regulated industry (medical device, life sciences, or similar). * Experience supporting conference room AV and Microsoft Teams Rooms. * Experience providing executive (VIP) support. * Certifications such as CompTIA A+ or Network+, ITIL Foundation, or Microsoft Endpoint Administrator (MD-102). * Excellent troubleshooting and problem-solving skills. * Experience working with organizations with over 250 end users. * Working knowledge of Microsoft 365, Outlook, Exchange Online, and Teams. * Solid understanding of Active Directory and Entra ID user management and group security. * Working knowledge of Microsoft Intune and Autopilot. * Networking and connectivity concepts, including the TCP/IP stack, IP subnetting, VLANs, Wi-Fi, and the OSI model. * Supporting remote users through VPN and zero trust access tools. * Ability to troubleshoot and support network printers, copiers, and label printers. * Supporting conference room audio/video and collaboration devices. * Proven ability to effectively manage high levels of activity and multiple demands simultaneously. * Requires exceptional verbal and written communication skills as well as strong presentation skills. ## Description The temporary IT Helpdesk Technician III is the primary on-site IT resource for the Eden Prairie, Minnesota site, which includes office space, an R&D lab, and a customer training center. The role resolves desktop, application, and site technology issues for on-site and remote employees, supports site infrastructure as the hands-on partner to the central IT team, and follows defined processes to ensure work is completed consistently and efficiently in a regulated environment. Responsibilities: WHAT YOU'LL DO: End-user support * Provide hands-on resolution of technical and application issues with general direction from management. * Install, configure, support, and maintain Windows and macOS devices, including Intune and Autopilot enrollment. * Configure and support mobile devices (iOS, iPadOS, Android) through Microsoft Intune; work with mobile carriers to resolve end-user issues. * Maintain user accounts and group memberships in Active Directory, Entra ID, and Microsoft 365. * Support remote access and security clients, including Cisco AnyConnect and Zscaler Client Connector. * Support Microsoft Teams, Teams Phone or Webex Calling, and collaboration hardware. * Log, track, and resolve all issues in the IT ticketing system (ManageEngine ServiceDesk Plus) within SLA; monitor and assign open tickets as required. Site technology (Minnesota) * Serve as on-site IT lead for the Eden Prairie site and primary IT contact for local leadership and Facilities. * Provide priority, white-glove support to senior leadership based at or visiting the site, including meeting and presentation readiness. * Support conference rooms, Microsoft Teams Rooms, town hall audio/video, and customer training center events, including setup before events. * Support hot-desking workspaces, docking stations, and desk booking. * Provide on-site hands-on support for network equipment, wireless access points, and circuits under the direction of the IT Systems team (racking, patching, power cycling, cabling checks, vendor escort). * Provide first-line support for badge access and security camera systems in coordination with Facilities and IT Security. * Support network connectivity for R&D lab equipment in coordination with IT Systems and lab leadership, following change control. * Coordinate on-site visits by carriers, cabling, AV, and other technology vendors. * Receive, stage, and deploy IT equipment; onboard new Minnesota employees on-site. Operations and process * Maintain an accurate inventory of all IT equipment at the site. * Generate purchase requisitions for end-user equipment and software. * Troubleshoot and support network printers, copiers, and label printers. * Follow IT change control and documentation practices that support FDA, MDSAP, SOX, and HIPAA compliance. * Provide reporting and communicate status to appropriate parties on a regular basis. * Contribute to IT processes, procedures, and knowledge base articles, and lead by example in following them. * Mentor and train other staff and end users where applicable. * Perform special projects as required.