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# Desktop Support Technician

- **Company:** ASTREYA PARTNERS, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, Software Deployment, Microsoft InTune, Patch Management, Casper Suite, Software Performance
- **Published:** November 1, 2026
- **Apply:** https://www.juju.com/job/2_167788736

## About the Role

* 3-5 years of hands-on desktop support
 * Executive/VIP/White Glove Support experience
 * Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
 * Walk-in Support experience
 * Device Migration: Experience with seamless transitions between Windows and Mac environments.
 * Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments.
 * End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
 * Hardware Services: Ability to conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
 * Ability to handle procurement, disposal, and inventory tracking of IT hardware.
 * Experience managing devices through Intune and JAMF for enterprise-wide security and configuration. xrbllit
 * Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
 * Experience providing on-site & remote IT Support
 * Exceptional communication and interpersonal skills with the composure to support non-technical teams and executive leaders in a fast-paced environment.

## Description

We are seeking a customer-focused Desktop Support Technician to provide technical, white glove IT support across our client's corporate office in Manhattan. In this role, you will deliver hands-on technical support to corporate end users, executive leadership, a various departmental teams., * Diagnose and resolve issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).

 * Provide executive/VIP/white glove support
 * Provide face to face customer service and walk in support
 * Conduct device migration transitioning between Windows and Mac environments.
 * Software Deployment & Patch Management:
 * Provide technical assistance for desktop client applications, ensuring optimal software performance.
 * Conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
 * Handle procurement, disposal, and inventory tracking of IT hardware.
 * Manage devices through Intune and JAMF for enterprise-wide security and configuration.
 * Incident and problem management, leveraging NexThink for in-depth problem analysis.
 * Deliver desk-side assistance, conference room technology support, and field services for remote sites.