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# Implementation Specialist

- **Company:** SPECTRIO LLC
- **Location:** Dallas, TX, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Computer Literacy, Desktop Computing, Ethernet, Microsoft Office, Microsoft Operating Systems, Netsuite, Office Suite, Software Tools, Remote Infrastructure Management, Salesforce.Com, TCP/IP, Diagnostic Tools, Computer Equipment, Gsuite, Hardware Infrastructure
- **Published:** November 1, 2026
- **Apply:** https://www.juju.com/job/7_3E6949BD6EF436C9EC9F3E2B74EBDA37

## About the Role

Perform other duties as assigned Requirements Computer and Customer Service experience required Experience working as an Implementation Specialist preferred 2+ years of related experience with computers and providing customer service in a call center environment preferred Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred Experience using Google Suite and Microsoft Office Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment The ability to work independently and as part of a team Strong analytical and problem-solving skills Excellent organizational and time management skills Superior communication and customer service skills Must show aptitude and desire to learn new skills on the job Ability to follow instructions and procedures, both verbal and written Fast learner of new processes, and software tools Punctual, accountable, and team focused Ability to communicate and explain technical
information, details and procedures, in simple, understandable terms to non-technical people Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products.
Windows 7, 10, Word, Excel, and Outlook Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations Ability to remain positive and seek solutions during stressful situations, effectively prioritize and execute tasks, as well as adapt to change Benefits Built for You We care for our team members through a holistic benefits package designed to support your health, family, and future: Remote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility.
Company-provided monthly internet allowance included.
Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
3-5 Years of Service: 17 days per year.
5+ Years of Service: 20 days per year.

## Description

Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.
For more information, visit www.spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work.
Internal candidates are also encouraged to apply.
Primary Objective The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.
Responsibilities include Control point for field-related service activities Assigning, controlling, and dispatching service technicians Monitor workflow and load to qualified technicians Coordination of tech scheduling with clients Evaluate and reassign work as needed Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians Comprehend and apply technical information, and present technical information to customers in a non-technical manner Acquire the information necessary for new installations and hardware configurations Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments Update supervisor on status of projects or technical issues Identify higher level support issues and elevate to appropriate team member/s or department when necessary Log
all incidents, case updates, and hardware info, into the company's designated support system.