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# Technical Support Specialist

- **Company:** Tyler Technologies
- **Location:** Renton, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Relational Databases, Desktop Computing, Electronic Mailing, SQL Databases, Information Technology
- **Published:** November 1, 2026
- **Apply:** https://startup.jobs/technical-services-support-specialist-tyler-technologies-10646286

## About the Role

* Bachelor's degree in computer science or business administration, or comparable work experience.
 * Experience in ERP solutions, accounting software, accounting or computers.
 * Proficiency using computers and exposure to relational databases or SQL desired.
 * Excellent interpersonal and communication skills.
 * Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
 * Strong analytical and problem solving skills.
 * Ability to work independently and in a team environment.
 * Demonstrated ability to maintain a positive, professional attitude.

## Description

* Provide general software, operating system and hardware phone support to Tyler Technical
 * Support clients and on-site Implementation staff.
 * Conduct first level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted.
 * Resolve client inquiries and issues in a timely manner by working with Technical Support Specialists, Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications.
 * Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
 * Manage open calls by identifying and prioritizing issues according to published policies.
 * Escalate to senior team member or department member if situation is beyond technician's control and additional assistance is needed.
 * Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
 * Participate in formal education and self-study to gain knowledge of Tyler products and services.
 * Provide assistance to clients for standard workstation install of client software for products in their subject matter area of expertise as needed, including but not limited to: FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering and Tyler Reporting.
 * Follow documented Tyler Technologies, Inc. policies and procedures.
 * Respect the client's policies and procedures.