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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Scottsdale, AZ, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Common Desktop Environments, Connectivity Problems, User Administration
- **Published:** November 1, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3485646698&tx=UT5652TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver front-line technical assistance for hardware, software, and operating system issues affecting end users.
 * Investigate and resolve incidents related to Microsoft Windows environments, including Windows 10 workstations.
 * Manage user account support tasks such as access updates, password resets, and directory-related requests within Active Directory.
 * Track, prioritize, and close support requests through the service desk ticketing process while maintaining accurate documentation.
 * Diagnose common desktop, peripheral, and connectivity problems and escalate more complex issues when needed.
 * Install, configure, and support desktop software and standard workplace technology to ensure smooth day-to-day operations. Requirements - Experience providing help desk or desktop support in a detail-oriented IT environment.
 * Working knowledge of Active Directory for routine user administration tasks.
 * Hands-on experience supporting Microsoft Windows, including Windows 10 systems.
 * Ability to perform structured troubleshooting for hardware, software, and basic system issues.
 * Familiarity with managing and updating service desk tickets in a support workflow.
 * Strong communication skills and a service-oriented approach when assisting end users. Technology Doesn't Change the World, People Do.